Booking Administrator

1 month ago


BurtonOnTrent, United Kingdom Blue Arrow Ltd Full time

**Bookings Administrator - Swadlincote**
Pay - £11.44
Hours - Flexible Hours Monday - Friday day time shifts 9-5 8-4.30 9.30-5.30 10-6 you can stick to one shift
Please note this is a temporary position which can lead into a permanent role.

Are you seeking an opportunity to work with a rewarding & growing company, that puts its patients & people first. A leading provider of homecare is looking to add to its bookings team with immediate positions

Customer focus
If you always put the customer first and have a passion for helping people and creating an outstanding customer experience, then you could be the perfect fit for this role of Bookings Administrator. Your natural telephone manner and people skills will be highly valued by your customers, team mates and manager in this role.

**General skills**
You will have:
The ability to make outbound follow up calls to expectant patients - it is important to note that these are not cold calls of any sort, they are follow up calls to patients who are waiting to be booked in for an appointment.
The ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
Excellent communication - oral and written and a good telephone manner
Excellent listening skills
An ability to be empathetic to the customer
Have a natural desire and passion to help customers and come to an efficient resolution with an ownership of the customer's problem
Ability to work between multiple operating systems
Basic computer literacy and keyboard skills
A good knowledge of basic Microsoft Word, Excel and familiarity with using the internet
Personal traits

**As a Bookings Administrator you will be**:
Efficient and accurate in your work
Positive and approachable in your manner
A good team player
Enthusiasm to develop your skills and knowledge
Adaptable to change and willing to embrace new ideas and processes

**Main Duties/Responsibilities**

**In this role you will**:

- Complete telephony, digital and admin-based tasks to service customer queries
- Making outbound calls to patient listings, booking them in for appointments.
- Provide an outstanding service experience to customers by managing various inbound queries that could relate to anything specific to the business, team and/or sector you're working in
- Ensure you are providing each and every customer with an enjoyable customer service experience, by providing a high level of customer care and attention at all times

As a representative of the company, you will contribute to the lasting impression a customer will have and so it is important that you consistently demonstrate the values and behaviours of the business you're working for to ensure their service experience leaves a positive lasting impression
- Build long-lasting professional relationships with customers that will exceed their expectations and you will demonstrate this in managing both inbound and/or outbound customer queries
- Take ownership of customer problems, solving them at first point of contact and escalate when required
- Complete data entry and processing; you will maintain data entry protocols and carefully record other information throughout your day
- Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues
- Attend meetings with your team members and supervisor

**Qualifications/Licences/Certifications/Experience**
No formal qualifications or certificates required

Basic Maths, English and computer skills are required

Desirable:
Customer service experience, face-to-face or over the phone in any capacity.

Customer focus

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



  • Stoke-on-Trent, United Kingdom Pertemps Stoke Full time

    Pertemps Stoke are currently recruiting for a booking in administrator for our client based in Cheadle - ST10. **For this Booking Administrator role you will be responsible for;**: - Receiving and completing booking of deliveries - Completing paperwork - Using an in house computer system - Inspecting stock **Skills required for this Booking Administrator...


  • Stoke-on-Trent, United Kingdom Pertemps Network Group Full time

    **Booking Administrator**: - 162102178**£14.03 Per Hour** - Full Time**Temporary** **Stoke-on-Trent, Staffordshire** **Administration** **Job Description**: - Pertemps Stoke are currently recruiting for a booking in administrator for our client based in Cheadle - ST10. - **For this Booking Administrator role you will be responsible for;** - Receiving...


  • Stoke-on-Trent, United Kingdom Pertemps Network Group Full time

    **Job Description**: Pertemps Stoke are currently recruiting for a booking in administrator for our client based in Cheadle - ST10. **For this Booking Administrator role you will be responsible for;** - Receiving and completing booking of deliveries- Completing paperwork- Using an in house computer system- Inspecting stock**Skills required for this Booking...


  • Stoke-on-Trent, United Kingdom Nuffield Health Full time

    Theatre Bookings AdministratorNuffield Health North Staffs Hospital | Full time | PermanentUp to £23,419.50 depending on experience37.5 hours per week Nuffield Health is Britain's largest Healthcare Charity. Our North Staffs office plays a vital role, working with our Emotional Wellbeing teams and customers who are receiving Cognitive Behavioral Therapy...


  • Stoke-on-Trent, United Kingdom Nuffield Health Full time

    Theatre Bookings AdministratorNuffield Health North Staffs Hospital | Full time | PermanentUp to £23,419.50 depending on experience37.5 hours per week Nuffield Health is Britain's largest Healthcare Charity. Our North Staffs office plays a vital role, working with our Emotional Wellbeing teams and customers who are receiving Cognitive Behavioral Therapy...


  • Burton-On-Trent, United Kingdom 2fawcett Recruitment Full time

    **Role**: Logistics Administrator **Salary**: £23,000 £23,500 **Location**: Burton On Trent **Type**:Permanent **Overview** Are you a logistics administrator looking for a new role and would benefit from an immediate start? 2fawcett have an exciting opportunity for a Logistics administrator on a permenant basis. **Role & Responsibilities** - Provide...


  • Burton-On-Trent, United Kingdom Linkster Recruitment Full time

    **Warehouse Administrator** Our Client are one of the UK’s largest arts and crafts retailers, keen to recruit individuals who have a strong desire to contribute and make a difference. It’s a very exciting time for the business and the right person will have a great opportunity to make a very valuable contribution to the growth and expansion of the...


  • Burton-On-Trent, United Kingdom Sky Recruitment Full time

    Sky Recruitment Solutions’ client are looking for an organised, detail orientated individual to support our client’s administration team with all aspects of Store Service and Supplier Liason. **Full-time, permanent** **Shifts**:Either 06:00 - 14:00, 08:00 - 16:00 or 10:00 - 18:00 (inc. weekends) **Specific Responsibilities**: - Booking in all...

  • Administrator

    2 hours ago


    Burton-on-Trent, United Kingdom Pertemps Burton Commercial Full time

    Pertemps are recuiting for an Full time permanent administrator for a client based in Burton on Trent! An exciting new opportunity has arisen within their head office; they are looking for a highly motivated, results driven individual to join their team. Hours: Monday to Friday **Core Responsibilities**: - Effective, clear and consistent communication...

  • Saturday Administrator

    13 hours ago


    Burton-on-trent, United Kingdom Pertemps Burton Commercial Part time

    Saturday opportunity Pertemps are looking for a part time Administrator to join our successful client based in Burton and support the Sales team doing all the administration and providing Customer support.We are seeking a highly motivated and customer-oriented individual to join our clients team on a part time permanent basis.The ideal candidate will have a...


  • Burton-On-Trent, United Kingdom 2Fawcett Recruitment Full time

    **Role: HR and Payroll Administrator** **Salary: Up to £26,000** **Benefits: 25 days holidays + statutory which increase with service, enhanced pension scheme, private medical insurance, annual bonus, retail discount scheme** **Location: Burton-on-Trent** Our client has a rich history and a strong focus on maintaining its family-oriented culture. The fact...


  • Burton-on-Trent, United Kingdom Talk Staff Full time

    Talk Staff are looking to hire an ambitious and enthusiastic Operations Administrator, who is looking to work within a dynamic and energetic environment, for our fabulous and successful client based in Burton on Trent. **To be considered for the role, you’ll require the following essentials**: - Excellent IT skills including MS Office, especially Word...


  • Burton-On-Trent, United Kingdom The Best Connection Employment Group Full time

    **Title: Part Time Administrator / Bookkeeper** We are currently recruiting for a Part time Admin Assistant in Barton-under-Needwood. You will be working along side a friendly team in a Theatre environment. This an ongoing role with a permanent opportunity. **Part time, 16 hours over 4 days. Flexible with hours and days.** Main duties involve: - Daily...


  • Burton-On-Trent, United Kingdom University Hospitals of Derby and Burton NHS Foundation Trust Full time

    A new and exciting opportunity has become available for an Administrator to support our respiratory team. We have a vacancy of 9hrs a week for a Band 2 admin position. This post is based at Queens Hospital Burton alongside other administrators. This varied and interesting post offers excellent administration experience for an enthusiastic team player to...

  • HR Administrator

    5 hours ago


    Burton-On-Trent, United Kingdom Waterstones Full time

    We are looking for **HR Administrator** to join our HR Team. In your role you will be providing an efficient, accurate and confidential administrative service to the HR team, shops and head office departments ensuring that processes are adhered to and all queries are responded to in a timely and professional manner. **Working at Waterstones** At...


  • Walton-on-Thames, United Kingdom Walton Audi Full time

    **Responsibilities and Duties**: - Using our internal booking system to schedule an appointment for our customers vehicles - Job card creation - Carrying out Manufacturer quality enhancement checks - Carrying out service History checks - Filing - Assisting Service advisors with invoicing - Daily Banking - Using our CRM system to generate future booking...


  • Burton-On-Trent, United Kingdom Kammac Ltd Full time

    **Shift Pattern/ Working Hours**:Any 5 days out of 7, rotating shift pattern 06:00-14:00/14:00-22:00 **The Role**: Report to the Site Management Team and liaising regularly with the Head Office Finance Team you will be responsible for provision of administrative support and creation of accurate data, with the ability to work to deadlines and contributing to...


  • Burton-On-Trent, United Kingdom Drive DeVilbiss Healthcare Full time

    **Who is Drive DeVilbiss** Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the...

  • Administrator

    2 days ago


    Burton-On-Trent, United Kingdom Humankind Charity Full time

    **About the role** Humankind offers services covering drugs and alcohol, clinical services, housing related support, housing, employment, training and education, health and well-being, children, young people and families, women, criminal justice and community and offender rehabilitation.**Summary of role** - To provide the full range of administrative...


  • Burton-On-Trent, United Kingdom TTS360 Full time

    **Company description** Total Transparent Solutions ("TTS360") provide fleet customers and self-drive hire companies with outsourced comprehensive and bespoke ‘Integrated Solutions for Incident Management’ covering all types of vehicles throughout the United Kingdom. Our team has extensive knowledge and understanding of the UK motor sector, having...