Customer Service Expert

4 weeks ago

Liverpool, United Kingdom Bosch Group Full time

Company Description

Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 26 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing.

To achieve the objectives of our growing site in Liverpool we are
looking for ambitious and experienced Customer Service Experts to
join one of our automotive campaigns for a new multi-purpose 4x4
brand.

**Job Description**:

- Engaging with customers to gain a full personal understanding of their requirements
- Covering an expanding scope of services to support customers across the full customer journey
- Managing customer interactions involving stakeholders from the partner network
- Developing a deep understanding of vehicles and services and their benefits for customers’ work, adventure or outdoor life
- Ensuring personal Key Performance Indicators and Service Level Agreements are achieved
- Providing feedback for ongoing improvement of processes

**Qualifications**:

- A passion for 4x4 in combination with a customer-centric mindset
- Excellent verbal and written communication skills
- Strong communication skills with the ability to tailor information to individual customer needs
- Good social and interpersonal skills
- Good listening and problem solving skills
- Quality focused with attention to detail
- A genuine interest in the campaign brand
- Ability to build rapport and relationships with customers whilst empathising with the customer enquiry
- Enjoys working in a start-up environment with dynamic changes to the process landscape
- Team player with a positive approach and drive to take responsibility for resolution of customer issues
- Flexibility in operational hours of shift pattern to include weekend working

Additional Information
**Your future job location offers you**:Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home
- based and city centre office based working location.

**Working a shift rota within the** **Operational Hours**:

- Monday to Sunday: 08.00 - 20.00

  • Customer Service Advisor

    11 hours ago

    Liverpool, United Kingdom Avela Home Service Full time

    **Avela Home Service - Customer Service Advisor** **Salary**:£23,000 per annum **Hours of Work**:40 hours per week **Location**: Office-based working from our Matchworks office in Liverpool. **Contract Type**:6-month fixed term contract **Closing Date**:14 November 2023, 5pm **Recruitment Date**: 21 November 2023 - **This role is offered through our...

  • Digital Customer Service

    1 month ago

    Liverpool, United Kingdom North West Ambulance Service Full time

    The opportunity has arisen for a Digital Customer Support representative to work within the IT Department, supporting users from across the Trust. Excellent customer service and interpersonal skills are required. You will be part of the Digital Support Desk team, on the front line of the IT department answering phone calls from users and logged requests via...

  • Customer Services

    1 month ago

    Liverpool, United Kingdom Adecco UK Full time

    I am currently recruiting for an experience customer service individual to join a lovely customer service team based in Liverpool. This is a temporary position for a couple of weeks. Hours: Monday - Friday 8.45am-4.45pm Location: Liverpool **Salary**: £12.45 per hour Duties and responsibilities: - Accurately process customer orders within set...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Adecco UK Full time

    **As a Customer Service Advisor you will be the first point of contact for our customers. Main duties would involve placing and answering calls (no sales or cold calling) and capturing all the relevant information efficiently and accurately, whilst providing an excellent customer experience.** **This is an amazing opportunity for someone with experience...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Adecco UK Full time

    **As a Customer Service Advisor you will be the first point of contact for our customers. Main duties would involve placing and answering calls (no sales or cold calling) and capturing all the relevant information efficiently and accurately, whilst providing an excellent customer experience.** **This is an amazing opportunity for someone with experience...

  • Customer Service Representative

    1 day ago

    Liverpool, United Kingdom Job Match Full time

    **Customer Service Representative** **Liverpool, UK** - Do you enjoy interacting with customers?_ - Do you thrive in a fast-paced environment?_ - Are you looking for a role where you can transfer your communication and people skills?_ If you answered **YES** to all of the above, this could be the role for you. We’re expanding our customer service...

  • Customer Service Apprentice

    1 month ago

    Liverpool, United Kingdom BeSure Group Full time

    **About us**: We are BeSure - one of the UK’s fastest-growing boiler installation experts. Our founding directors are Gas Engineers by trade. So they know a thing or two when it comes to what our customers need. At BeSure we like to think of ourselves as the perfect blend between a big national company and a man-in-a-van. We can offer you the advice and...

  • Customer Service Advisor with German

    5 days ago

    Liverpool, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS) Customer Service Advisor with German Location: Liverpool Salary: £28,000 per annum Ref: 5430G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430G The company: A global expert in their field with a presence in pharmaceutical and medical industries Main...

  • Director Consulting Expert

    4 weeks ago

    Liverpool, Liverpool, United Kingdom CGI Full time

    Job order - J(Apply online only) - Permanent Full TimeTitle Director Consulting Expert - Auto / Asset Finance Category DCS Role City UK Wide, UK Wide - Various, United Kingdom Job Description Director Consulting Expert - Auto / Asset Finance Position Description Challenge yourself, change lives and help shape the UKs digital revolution and join CGI as a...

  • Customer Service Advisor

    4 weeks ago

    Liverpool, United Kingdom ClearCourse Full time

    Career Level: Entry-level / Intern- Posting Date: 31-Jan-2023Do you enjoy helping people? Are you a good listener? Does patience sound like one of your qualities? Do you have experience in customer service and looking to land your first office job? In this case, this could be the chance to kick start or further your career in Customer Service and grow in...

  • Customer Service Advisor with German

    5 days ago

    Liverpool, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS)Customer Service Advisor with GermanLocation: LiverpoolSalary: £28,000 per annumRef: 5430GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430GThe company:A global expert in their field with a presence in pharmaceutical and medical industriesMain duties:Deliver...

  • Customer Service Advisor with German

    1 week ago

    Liverpool, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS)Customer Service Advisor with GermanLocation: LiverpoolSalary: £28,000 per annumRef: 5430GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430GThe company:A global expert in their field with a presence in pharmaceutical and medical industriesMain duties:Deliver...

  • Customer Service Advisor with German

    2 hours ago

    Liverpool, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS)Customer Service Advisor with GermanLocation: LiverpoolSalary: £28,000 per annumRef: 5430GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430GThe company:A global expert in their field with a presence in pharmaceutical and medical industriesMain duties:Deliver...

  • Customer Service Advisor with German

    5 days ago

    Liverpool, United Kingdom French Selection UK Full time

    FRENCH SELECTION (FS) Customer Service Advisor with German Location: Liverpool Salary: £28,000 per annum Ref: 5430G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430G The company: A global expert in their field with a presence in pharmaceutical and medical industries Main...

  • Customer Service Advisor with German

    1 week ago

    Liverpool, United Kingdom French Selection Full time

    FRENCH SELECTION (FS)Customer Service Advisor with GermanLocation: LiverpoolSalary: £28,000 per annumRef: 5430GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430GThe company:A global expert in their field with a presence in pharmaceutical and medical industriesMain duties:Deliver...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Adecco Full time

    **We have an exciting opportunity for summer work available in a lively office environment in Kirkby, Liverpool with an excellent hourly pay rate of £10.42.** This is a 1-to-2-week long assignment running from 10 th - 18 th August as a minimum, and you need to be available and fully flexible to work all days during the assignment, with shifts between the...

  • Customer Service Advisor with German

    7 days ago

    Liverpool, United Kingdom French Selection Full time

    FRENCH SELECTION (FS)Customer Service Advisor with GermanLocation: LiverpoolSalary: £28,000 per annumRef: 5430GTo apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430GThe company:A global expert in their field with a presence in pharmaceutical and medical industriesMain duties:Deliver...

  • Customer Service Advisor with German

    3 days ago

    Liverpool, United Kingdom French Selection UK Full time

    FRENCH SELECTION RECRUITMENT SPECIALISTS International Business Industries & Services A global expert in their field with a presence in pharmaceutical and medical industries Responsibilities Customer Service Advisor with German Location: Liverpool Salary: £28,000 per annum Ref: 5430G Main duties: Deliver the highest level of customer service to...

  • Customer Service Advisor with German

    6 days ago

    Liverpool, United Kingdom FRENCH SELECTION Full time

    FRENCH SELECTION (FS) Customer Service Advisor with German Location: Liverpool Salary: £28,000 per annum Ref: 5430G To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5430G The company: A global expert in their field with a presence in pharmaceutical and medical industries Main...

  • Customer Service Advisor

    1 month ago

    Liverpool, United Kingdom Adecco Full time

    **As a Customer Service Advisor you will be the first point of contact for our customers. Main duties would involve placing and answering calls (no sales or cold calling) and capturing all the relevant information efficiently and accurately, whilst providing an excellent customer experience.** **This is an amazing opportunity for someone with experience...