Customer Service Apprentice

2 months ago


Liverpool, United Kingdom BeSure Group Full time

**About us**:
We are BeSure - one of the UK’s fastest-growing boiler installation experts. Our founding directors are Gas Engineers by trade. So they know a thing or two when it comes to what our customers need. At BeSure we like to think of ourselves as the perfect blend between a big national company and a man-in-a-van. We can offer you the advice and support of the big players while being as competitive as your sole trader. We desire to help people who were dissatisfied with the unreliable ‘white van man’ and expensive nationwide businesses who seem to make the prices up. We will always put the customers’ needs first and we are quickly gaining a great reputation for honesty, quality and customer service. BeSure is part of the BeSure Group, a group of companies that also includes Quoto - a unique digital self-survey platform and Boiler Care Team which maintain and service boilers nationwide.

We are one of the UK's leading boiler installation and servicing providers looking for Customer Service Representatives to join our growing team. You will need to deal with new customers professionally and provide excellent service. If you are hardworking, ambitious, and energetic you are the perfect fit for our company.

**Main duties will include**:

- Making and confirming service bookings
- Liaison with customers and assisting them with their queries
- Checking records accurately
- Creating paperwork for the service teams
- Creating documents such as certificates of service
- Accurate input of technical data into CRM databases

This is varied and can be challenging, we do work on the telephones, but this role will involve decision-making, route planning, and dealing with technical queries (once fully trained).

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 2 Customer Service Practitioner Apprenticeship Standard
- Functional skills if required
- End Point Assessment (EPA)

**What is the expected career progression after this apprenticeship?**

**Contact details**
- Emily Coppack
- 07903612947

**Job Types**: Full-time, Apprenticeship

**Salary**: From £5.28 per hour

Schedule:

- Holidays
- Monday to Friday
- No weekends

Application question(s):

- Do you have GCSEs A*-C / 4 and above in maths and English?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: Asset01



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