Service Desk Apprentice

3 weeks ago


Liverpool, United Kingdom Intec Business Colleges Full time

**CURVEBALL SOLUTIONS UK LTD**

**What will the apprentice be doing?**

You will be expected to provide regular updates to a client throughout the progress their orders or service request. If service levels will not be or are not likely to be met the Service Desk will be required to follow the appropriate escalation process.

The Service Desk is responsible for the processing and fulfilment of orders as well as in-life service requests for Mobile, Fixed and Utility services.

Duties will include:

- Be understanding of client requests; answering questions; offering support
- Client service change requests and Queries - Carry out all necessary works relating to client changes requests and queries (e.g. In-contract changes, Sim swaps, user name, bolt - on, product tariff changes, service regrades)
- Manage and update company systems
- Proposal and Contract Generation - Provide Sales consultants with pricing and assistance
- Team Work - Work in partnership with the sales team to support company sales objectives
- Provide Support to Sales Team members when out of the office for appointment bookings, opportunity updates, building/amending a quote and contracts - have removed updating appointments
- Updates product knowledge by participating in educational opportunities and attending training as required
- Establish and maintain strong working relationships with business suppliers and clients
- Any other reasonable duties as requested by their Line Manager, these may include special projects as defined and agreed by the Management team

**What training will the apprentice take and what qualification will the apprentice get at the end?**
- Customer Service Specialist Level 3 Apprenticeship Standard
- End Point Assessment

**What is the expected career progression after this apprenticeship?**
- Progression onto the Service Desk Team on a permanent contract

The wage is dependent on experience, annually £12,000 up to £16,000.

**Working week**

Monday - Friday, 9.00am - 5.30pm with half hour for lunch & 2 x 15 minute breaks)

**Apprenticeship level**

Advanced
Level 3 (A level)

**Expected duration**

19 Months

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Problem solving skills
- Logical
- Team working
- Friendly
- Customer Focused

**Qualifications**
- GCSE or equivalent English (Grade 9-4 (A*-C)) essential
- GCSE or equivalent Mathematics (Grade 9-4 (A*-C)) essential

**Things to consider**

Office based role, check commute before applying.

**About the employer**

At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs. Our key aim is to act as an extension of your business, not just as a supplier, but as a trusted partner. Our dedicated Solutions Consultants have built long-term relationships with our clients, providing access to expert advice and a range of benefits offered by our carefully selected partners.

**Employer**

CURVEBALL SOLUTIONS UK LTD

**Address**

SUITE 5

ENTERPRISE HOUSE

MOORGATE POINT

MOORGATE ROAD

L33 7XW

**Job Types**: Full-time, Apprenticeship

**Salary**: Up to £16,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: CURVEBALL SOLUTIONS UK LTD



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