Service Coordinator

2 weeks ago


Blackburn, United Kingdom Catchpoint UK Full time

_**Job Title**_- Service/Maintenance Coordinator
- **ORGANISATION**_
Catchpoint UK are an NSI/BAFE approved fire and security company providing installation and service to local and national customers.
- **MAIN PURPOSE AND SCOPE OF THE JOB**_
The coordinator will be responsible for organising and administrating engineer's daily workload. Other tasks will include; ordering materials, booking in maintenance visits, updating schedules. You will be the first point of contact for new and existing clients, field management and technicians.
- **POSITION IN ORGANISATION**_
Reports To: Service Administration Manager
- **DUTIES AND KEY RESPONSIBILITIES**_
- Assist the service manager in organising a team of engineers to ensure high productivity and profitability.
- Data inputting and maintaining service management system.
- Liaise with service management to ensure customers service level agreements are achieved.
- Liaise between field technicians and warehouse to ensure vehicle stock levels are maintained.
- Dealing with customer queries/complaints and relaying information to the relevant manager.
- Liaise with customers to organise corrective and preventative maintenance visits considering geographical location.
- Organising and arranging follow up actions and schedule into daily workloads.
- Draft emergency rotas for approval from service management.
- Maintaining customers bespoke facilities management systems.
- Generate KPI statistics in line with NSI/NACOSS guidelines.
- Produce monthly and daily reports using Microsoft Excel.
- General office administration tasks.

The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.
- **EXPERIENCE**_
- Working with Microsoft office packages is essential.
- Working with previous service management/CRM systems is desirable however training will be provided on bespoke system.
- Demonstrate an excellent telephone manner and good communication skills.
- Customer liaison experience in any service industry is desirable, but not essential.
- **PERSONAL ATTRIBUTES**_
- Confident
- Team Worker
- Flexible
- Proactive, dedicated and hardworking.
- Based in close proximity to Blackburn.

**Salary**: £10.25-£12.30 per hour

**Benefits**:

- Additional leave
- Company events
- Company pension
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (required)

**Experience**:

- CRM software: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location



  • Blackburn, United Kingdom Page Personnel Full time

    Join a highly reputable Safety and Security Company - Ability to take on responsibility and progress **About Our Client**: We are working with a well renowned Security and Safety business based in Blackburn. Supplying to a wide range of retailers, they are looking for a Customer Service Coordinator to further build their teams success and provide...


  • Blackburn, United Kingdom Page Personnel - UK Full time

    Join a highly reputable Safety and Security Company - Ability to take on responsibility and progress **About Our Client**: We are working with a well renowned Security and Safety business based in Blackburn. Supplying to a wide range of retailers, they are looking for a Customer Service Coordinator to further build their teams success and provide...


  • Blackburn, United Kingdom Tensar Manufacturing Limited Full time

    **Company**: Tensar International **Job Title**: Office Services Coordinator (Gateway/Tensar Manufacturing) **Department**: Human Resources **Job Grade**: **Reports to**: Senior HR Business Partner **Direct Reports**: 0 **Job Purpose**_**:_ To support the effective day-to-day running of the Blackburn (Gateway) office and Tensar Manufacturing Limited...


  • Blackburn, United Kingdom Catchpoint UK Full time

    _**Job Title**_- Service Coordinator / Administrator - **ORGANISATION**_ Catchpoint UK are an NSI/BAFE approved fire and security company providing installation and service to local and national customers. - **MAIN PURPOSE AND SCOPE OF THE JOB**_ The coordinator will be responsible for organising and administrating engineer's daily workload. Other tasks will...

  • Event Coordinator

    4 weeks ago


    Blackburn, United Kingdom Fairy Dust Events Full time

    Overview: We are seeking an experienced Event Coordinator to join our team. As an Event Coordinator, you will be responsible for planning, organizing, and executing various events. This role requires excellent guest services skills, strong time management abilities, and effective communication skills. If you have a passion for creating memorable experiences...

  • Project Coordinator

    7 days ago


    Blackburn, United Kingdom Astute People Full time

    Astute's Power team is partnering with a leading turnkey engineering contractor, designing, installing, operating and maintaining environmentally friendly energy generating systems and networks, to recruit a Project Coordinator for its Blackburn site. The Project Coordinator role comes with a competitive salary DOE + benefits. This role would suit...

  • Project Coordinator

    3 weeks ago


    Blackburn, United Kingdom Astute Technical Recruitment Ltd Full time

    Astute's Power team is partnering with a leading turnkey engineering contractor, designing, installing, operating and maintaining environmentally friendly energy generating systems and networks, to recruit a Project Coordinator for its Blackburn site.The Project Coordinator role comes with a competitive salary DOE + benefits. This role would suit someone...


  • Blackburn, United Kingdom Stafforce Full time

    Stafforce are recruiting for a Recruitment Coordinator to work alongisde our Account Manager based onsite in Blackburn. **Job Purpose** **Key Responsibilities** - Manage and refresh job board advertising in line with recruitment plan. - Ensure all applicants are managed to agreed process for screening purposes. - Pre-screen, Validation and Induction...

  • Project Coordinator

    2 weeks ago


    Blackburn, United Kingdom Astute People Full time

    Astute's Power team is partnering with a leading turnkey engineering contractor, designing, installing, operating and maintaining environmentally friendly energy generating systems and networks, to recruit a Project Coordinator for its Blackburn site.The Project Coordinator role comes with a competitive salary DOE + benefits. This role would suit someone...


  • Blackburn, United Kingdom Cummins Mellor Full time

    Join our global commercial team as a Logistics Coordinator and become the pivotal point of contact for our export accounts across designated regions. Your role will focus on efficiently managing customer inquiries, quotations, and orders to ensure our clients receive top-tier service.Responsibilities:Respond promptly to customer inquiries and generate...

  • Project Coordinator

    4 weeks ago


    Blackburn, United Kingdom hireful Full time

    Would you like to work for a firm with a **near perfect score on Glassdoor as an employer**? A company that provides excellent benefits e.g. **8% Pension / annual bonus and flexi time and work from home? **A leading and long established professional services firm with an excellent reputation? If so this could be the job for you... Role - **Project...


  • Blackburn, United Kingdom Amplifon Group Full time

    **Customer Care Coordinator** **Blackburn** **Hours: 22.5 hours.** **Salary: £12,285 p.a. + Variable commission scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we...

  • Project Coordinator

    3 weeks ago


    Blackburn, Lancashire, United Kingdom Association for Project Management Full time

    Astute's Power team is partnering with a leading turnkey engineering contractor, designing, installing, operating and maintaining environmentally friendly energy generating systems and networks, to recruit a Project Coordinator for its Blackburn site. The Project Coordinator role comes with a competitive salary DOE + benefits. This role would suit...


  • Blackburn, United Kingdom Chubb Fire & Security Full time

    Company Description Chubb Fire & Security is currently recruiting for an Administrator / Customer Coordinator (Account Coordinator) within our Fire Portable team on a 16 month FTC in **Blackburn**. The main goal of this role is the day-to-day management of a number of designated key customer accounts to ensure all customer needs are supported in a...


  • Blackburn, United Kingdom Wincanton Full time

    **What will you be doing as a Site Administrator Coordinator?** - Provide administrative support to operations management - Organising and facilitating new staff inductions - including diary management of Induction leads, induction forms, new starter boxes, KRONOS setup etc - Control and management of personnel files, to include creation and archiving as...


  • Blackburn, United Kingdom Hamara Solicitor Full time

    **Brief overview of the apprenticeship** We are looking for a responsible Customer Service Practitioner to deliver high quality services and products to customers. Duties include displaying excellent communication skills in order to meet customer satisfaction and possessing detailed knowledge on the product in question to be able to sell to relevant...

  • Project Coordinator

    4 weeks ago


    Blackburn, Lancashire, United Kingdom Astute People Full time

    Astute's Power team is partnering with a leading turnkey engineering contractor, designing, installing, operating and maintaining environmentally friendly energy generating systems and networks, to recruit a Project Coordinator for its Blackburn site. The Project Coordinator role comes with a competitive salary DOE + benefits. This role would suit someone...


  • Blackburn, United Kingdom East Lancashire Hospitals NHS Trust Full time

    The HR Business Partnering and Operations team are looking to appoint a Senior HR Administrator / coordinator. This is an exciting opportunity for someone who wants to be part of the HR Operations team and wishes to develop a career within HR. We are looking for someone who has experience of working within HR, is a confident communicator, proactive and...


  • Blackburn, United Kingdom Radwell UKCanada Full time

    **Job Title - **Customer Satisfaction Coordinator **Location - **Blackburn, BB1 2QQ **Hours - **39 per week flexi-time **Salary - **£25,237 per annum **Radwell International is growing! This is a great time to join us and our Radwell Family at our northern branch based in Blackburn, BB1** **_ About us:_** As the world's leading provider of spare parts...


  • Blackburn, United Kingdom Mitie Full time

    **Job ref: 24793** **Pay rate: £24,102 per annum** **Hours: 40 hours per week** **Job Overview** Perform reception, administration, organisational and secretarial duties efficiently and effectively on behalf of the building in which you are located. **Main Duties** - Help facilitate the through flow of personnel by managing access via the building...