Administrator / Customer Coordinator (Ftc 16 Months)

3 weeks ago


Blackburn, United Kingdom Chubb Fire & Security Full time

Company Description

Chubb Fire & Security is currently recruiting for an Administrator / Customer Coordinator (Account Coordinator) within our Fire Portable team on a 16 month FTC in **Blackburn**.

The main goal of this role is the day-to-day management of a number of designated key customer accounts to ensure all customer needs are supported in a professional and efficient manner whilst always achieving total customer satisfaction.

**Job Description**:

- Take responsibility for the day-to-day management of the key customers including intelligent decision making
- Work closely with the sales and operations teams to manage day to day client expectations
- Pro-active management of outstanding jobs - order, service and callouts
- Build professional business relationships with designated customer including courtesy communication
- Management of visit reports and quotations
- Resolution of customer disputes including liaison with other areas of the business as necessary
- Preparation and submission of weekly/monthly/annually KPI information
- Organisation and prioritise of own workload

**Qualifications**:

- May be a recent college leaver with some experience working in customer service / administration
- May be experienced in working with customers in retail or hospitality
- Will have a high level of IT literacy, especially Microsoft Word and Excel
- Should be proactive, able to prioritise workloads and have exemplary customer service skills
- Will have excellent people and communication skills, able to explain situations clearly, both verbally and written
- Generous pension scheme
- Fully funded study (Employee Scholarship Scheme)
- 25 days holiday plus bank holidays
- Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
- Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

Additional Information
**More about us**:
Chubb Fire & Security is one of the most recognised fire and security brands in the world. For over 200 years, our mission has been to make the world a safer place by protecting our customers with essential systems, equipment and services. From digital CCTV surveillance and intruder alarms to fire detection and suppression systems, we provide a full range of innovative products and services to customers, including most FTSE 100 companies.



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