Process Delivery Team Lead

3 weeks ago

Whitley Bay, United Kingdom Jaguar Land Rover Full time

REQ ID: 115192
JOB TITLE: Process Delivery Team Lead
SALARY: £38,600 to £45,000
POSTING END DATE: 27th April 2023
LOCATION: Whitley

Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the automotive industry.

**What to expect**

The Process Delivery Team Lead position is responsible for leading a team within the UK to deliver Hire to Retire processes and will be empowered to drive exceptional performance through daily start up meetings, ticket allocations, performance tracking, ticket escalations, problem resolution and so much more

The Process Delivery Lead will also support the cross-skilling of team members, ensure robust document management to improve flexibility, and will be the first point of contact for a small, offshored team based in India.

With an ever-increasing focus on employee experience and efficiencies, this role will support the team in identifying process improvement opportunities and working with key stakeholders to see them through to implementation.

This is a great opportunity to make a huge contribution towards our employee experience through the delivery of exceptional service and demonstration of our Creator's code.

**Key Accountabilities** and **Responsibilities**
- Manage a team that administers UK Hire to Retire processes e.g. family leave requests, benefits administration, lifecycle SAP related transactions and business-as-usual changes through the employee master data system I.e. SAP.
- Manage team workload through daily HR ticket allocation ensuring processes are delivered within agreed timeframes (SLAs) with a key focus on employee experience.
- Dotted line responsibility for an offshore team in India administering specific UK processes, including identification of offshore opportunities.
- Monitor capacity and demand of the team to help inform Process Delivery Manager when making resourcing decisions.
- Support multi-skilling of Process Delivery team over time to increase team flexibility.
- Ensure rigorous process management through effective documentation, storage and review of processes.
- Support the team in identification of process optimisation and offshore opportunities and work with key stakeholders to deliver the change.
- Work with Process Owners as a point of escalation where process guidance is required.
- Undertake any other work as directed by their line manager in connection with their job as may be requested.

**What you’ll need**
- Previous experience of working in a customer service role
- Previous experience of leading or coordinating a team
- Proven stakeholder management experience, including driving action from others to ensure deadlines are met with quality.
- Strong communication skills with the ability to communicate effectively within the team and across peer groups.
- Strong problem-solving skills, with a proven track record of driving work from problem identification to resolution
- Commercially astute with an ability to understand the business function that this role support.
- An individual who is results driven, demonstrating tenacity, drive and perseverance with the ability to deliver operational plans in a complex, highly demanding environment.
- A resilient, energetic and enthusiastic individual, able to deliver results under pressure, whilst responding constructively to challenging new ideas and inputs
- An individual who is able to challenge existing thinking in a positive way whilst building credibility and trust through experience and personal style.
- An effective team player, actively leads, develops and supports team members.
- An individual who enables speed in decision making through establishing alignment, clarity, appropriate resources and sense of urgency whilst bringing others along

**SO WHY US?**

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

This role may offer the opportunity for hybrid working where you can split your time between working from home and in the office. At Jaguar Land Rover, hybrid working is a voluntary, non-contractual arrangement providing employees with more choice and flexibility around how, when and where they work, if suitable for their role. Further details can be discussed with the Hiring Manager at interview stage.

Jaguar Land Rover is committed to equal opportunity for all.

  • Itsm Team Leader

    2 days ago

    Whitley Bay, United Kingdom Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust Full time

    The post holder will ensure that IT Service Desk processes and services are coordinated and delivered effectively to all staff and sites across the Trust, to ensure delivery of the Service Level Agreement (SLA). Northumbria Healthcare NHS FT provides health and social care services in Primary care, Acute hospitals, Community hospitals and services and adult...

  • Lead Planner

    1 month ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    A leading premium automotive business and leading to move towards electric autonomous vehicles. WHAT TO EXPECT Working with and co-ordinating a multi-functional team including Programme, Vehicle Engineering, Purchasing and Logistics you will ensure a flawless approach to planning Prototype builds resulting in seeing the very newest JLR products roll of the...

  • Regional Delivery Buyer C

    1 month ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    REQ ID: 112182 JOB TITLE: Regional Delivery Buyer C SALARY: Competitive POSTING END DATE: 30/01/2023 LOCATION: Whitley Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of mobility and the...

  • Itsm Team Leader

    3 days ago

    Whitley Bay, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

    Lead and manage the Service Desk team, ensuring the delivery of high-quality IT services in line with NHS standards and best practices. Provide effective line management and leadership to the Service Desk team, overseeing their day-to-day operations, and ensuring timely incident resolution, problem management, and service request fulfilment. Foster a...

  • Delivery Driver

    3 days ago

    Whitley Bay, United Kingdom Cohens Chemist Full time

    9886 - We are looking to recruit a Zero Hour **Prescription** **Delivery Driver** to work on a Permanent Contract at our 496 branch at 21 Avenue Road, Seaton, Delaval, Whitley Bay, NE25 0DS. Opening hours for our branch are Monday to Friday 09:00 to 18:00, we are looking for an individual who is flexible to work within these branch opening times, who has...

  • Collection/delivery Driver

    1 month ago

    Whitley Bay, United Kingdom isale digital ltd Full time

    Papa John's is currently seeking a reliable and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering our delicious pizzas and other menu items to our valued customers in a timely and courteous manner. **Responsibilities**: - Safely and efficiently deliver pizzas and other menu items to customers -...

  • Collection/delivery Driver

    4 weeks ago

    Whitley Bay, United Kingdom isale digital ltd Full time

    Papa John's is currently seeking a reliable and customer-focused Delivery Driver to join our team. As a Delivery Driver, you will be responsible for delivering our delicious pizzas and other menu items to our valued customers in a timely and courteous manner. **Responsibilities**: - Safely and efficiently deliver pizzas and other menu items to customers -...

  • Edu Collaboration Lead

    1 month ago

    Whitley Bay, United Kingdom JLR Full time

    REQ ID: 123364 JOB TITLE: EDU Collaboration Lead SALARY: £47,000 - £63,000 POSTING START DATE: 25.4.2024 POSTING END DATE: 9.5.2024 LOCATION: Whitley We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to...

  • Geometric Design

    4 weeks ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    REQ ID: 110463 JOB TITLE: Geometric Design & Integration Chapter Lead SALARY: £56,600 - £70,000 POSTING END DATE: LOCATION: Whitley We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our...

  • Practice Lead

    1 week ago

    Whitley Bay, United Kingdom Northumbria Primary Care Full time

    This exciting Practice Lead position has become vacant at 49 Marine Aveune Surgery. We are looking for someone who has a passion for Primary Care and Leadership and willing to work in part of the bigger Northumbria Primary Care group. - To effectively support the management of the pay and non-pay budgets of the practice. - To chair weekly team meetings and...

  • Snr Consultant Ec Apprentice Rct Lead

    1 month ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    REQ ID: 114103 JOB TITLE: Snr Consultant EC Apprentice Rct Lead SALARY: Competitive POSTING END DATE: 14th March 2023 LOCATION: Whitley Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of...

  • Senior Delivery Buyer

    1 month ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    **Job Description REQ ID: 120089 JOB TITLE: Senior Delivery Buyer - Engines SALARY: £39,400 - £52,200 POSTING END DATE: 23/11/23 LOCATION: Whitley Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact...

  • Senior Delivery Buyer

    1 month ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    REQ ID: 120089 JOB TITLE: Senior Delivery Buyer - Engines SALARY: £39,400 - £52,200 POSTING END DATE: 23/11/23 LOCATION: Whitley Beyond Property, Purchasing, HR and IT, more than being part of our Finance or Marketing teams, beyond even Sales and Service, every role in every business area offers unique opportunities to make an impact on the future of...

  • Customer Team Member

    3 days ago

    Whitley Bay, United Kingdom Coop Full time

    **Customer Team Member** Location: Earsdon Road, Whitley Bay, NE25 9SX Pay: £9.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training...

  • Team Leader

    3 days ago

    Whitley Bay, United Kingdom EveryDay Home Care Full time

    **Worksite**: Care at Home Community Whitley Bay **Contract Type**: Full-time **Closing Date**: 29 February 2024 **Salary**: £23,882 - £25,435 **Specific Hours**: 35 **Team Leader - Care at Home Whitley Bay**: EveryDay, a social enterprise wholly owned by Age UK North Tyneside is looking to recruit a Team Leader to work in the Community across Whitley...

  • Customer Care Process Lead

    2 weeks ago

    Whitley, Coventry, United Kingdom JLR Full time

    A leading premium automotive business and leading to move towards electric autonomous vehicles.WHAT TO EXPECTThe Overseas region consists of 70+ countries, 8 National Sales Companies (NSC), 2 Regional Offices (RO), & 1 UK based operations team. The Customer Care Process Lead role within the Customer Care team will be responsible for working with markets to...

  • Team Leader

    4 days ago

    Whitley Bay, United Kingdom The Cambian Group Full time

    **Are you an experienced Childrens & Young person support worker? We are looking for Team Leaders who are caring and compassionate individuals with the desire to make a positive difference to the lives of our incredible Children & Young people through leading by example to other Childrens & Young person’s support workers.** What we can offer you as a...

  • Pt Test Bed Supervisor

    2 days ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    REQ ID: 115160 JOB TITLE: PT Test Bed Supervisor SALARY: £35,800 - £47,400 POSTING END DATE: 17/05/2023 LOCATION: Whitley We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business. Join a...

  • Regional Lead, Uk National Sales Company

    4 weeks ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    REQ ID: 113638 JOB TITLE: Regional Lead, UK National Sales Company SALARY: £46,800 - £55,000 POSTING END DATE: 19-04-2023 LOCATION: Whitley Jaguar Land Rover is harnessing technology to make driving smarter, safer and cleaner. You can help create a world in which responsible, sustainable vehicles revolutionise the driving experience for generations. Our...

  • Lead Powertrain Strategy Planner

    1 month ago

    Whitley Bay, United Kingdom Jaguar Land Rover Full time

    REQ ID: 118701 JOB TITLE: Lead Powertrain Strategy Planner SALARY: Competitive POSTING END DATE: 29th August 2023 LOCATION: Whitley We’re re-examining our vehicles and what a vehicle means in the emerging world of automation, connectedness, electrification and the shared economy. New ideas, new technology, and new approaches to mobility are our business....