Product Support Specialist

3 months ago

Newcastle upon Tyne, United Kingdom iamproperty Full time

Elevate your career in Tech here at iamproperty and explore our innovative opportunities now available - we want you to join our dynamic team of tech enthusiasts and shape the future with us

Whether you're a coding maestro, a design virtuoso, or a problem-solving guru, we have roles tailored for diverse skills and interests Come and embark on a journey where you'll work on groundbreaking projects that push the boundaries of what's possible, where your expertise will drive innovation

You will resolve any system and product related enquiries or issues reported, whilst maintaining or improving relationships. You will provide data analysis support to the Product Support Manager as well as escalate any issues as necessary

**Key responsibilities will include**:

- Maintain relationships in order to keep our partner agents engaged;
- Offer training and product support to users of iamproperty group products;
- You will use negotiation skills to retain partner agents as part of the network and upsell additional products where appropriate;
- Liaise with The Product Support Manager to ensure the relevant people are informed promptly of any account management related issues or information relevant to their departments;
- Understand our markets, and monitor the market for information (keeping up-to date with industry publications and research, collating data from our partners and assessing trends
- 2 years previous experience in either Technical Support, Product Support, Account Management, Sales or Retentions;
- A strong passion for building productive relationships with partners;
- Ability to motivate existing clients to generate more business;
- You will have a talent for spotting training needs and delivering key learning sessions;
- Excellent stakeholder management skills

**Want to apply? Get in touch today.

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