Customer Service Advisor
3 weeks ago
Snuggle is fast growing B2B printing company at the forefront of digital printing, and we're looking to expand our team of superstars We believe in having pride in our printing, service and products and as such demand the same from our team of Snugglers.
When you join us, you are not just another number but part of a family of dedicated, passionate, energetic and motivated people who desire and strive to be the very best they can. Our customer service teams are the beating heart of what we do and the first point of contact for our customers.
We're looking for people to deliver outstanding care and service; listen and speak with passion and empathy whilst maintaining a friendly yet personable manner.
It's not simply about replying to a query or question but providing the very best of help to enable our customer to grow & succeed which helps us to grow in turn. You are our brand ambassadors and therefore a critical part in our customers' journey with us; let's make that first step the best foot forward.
Our customer range in size from start up companies to brands and you'll be working in a fast paced environment. Building rapport is vital to the role and you must be confident in answering the phone & taking messages.
**The role will involve**:
- Engaging with customers in a friendly and professional manner whilst actively listening to identify their needs.
- Offering support and solutions to customers in accordance with the company's customer service policies.
- Explain & understand our products and explain the services to our customers.
- Working under pressure and meeting deadlines.
- Handling customer returns & processing them.
- Liaising with internal teams as required.
**About you**:
- PC literate and comfortable using multiple systems & processes.
- Fluent in English and has excellent communication skills with the ability to listen effectively.
- Great at identifying customer needs, and problem-solving.
- Self-motivated and has a confident telephone manner.
- Experience in working with various software/systems such as helpdesk solutions and CRM’s.
- Experience in supporting online order fulfilment through multiple e-commerce channels.
**Salary**: £10.50 per hour
**Benefits**:
- Casual dress
- Company events
- On-site parking
Schedule:
- Monday to Friday
Work Location: One location
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