Receptionist / Care Coordinator

2 weeks ago


Nottingham, United Kingdom Park House Medical Centre Full time

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers. Maintaining and monitoring the practice appointment system Process personal, telephone and e-requests for appointments Answer incoming phone calls, transferring calls or dealing with the callers request appropriately Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition Initiate contact with and respond to requests from patients, team members and external agencies Data entry of new and temporary registrations and relevant patient information as required Input data into the patient’s healthcare records as necessary Direct requests for information i.e.


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