Customer Service Advisor
3 months ago
Thriving Business
- Globally Recognised
**About Our Client**:
The client provides personal banking services including current accounts, credit cards, online and mobile banking, personal loans.
- You will be taking high volumes of calls and identifying customer's banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank
- The client needs talented problem solvers who think outside the box
- Have an excellent telephone and customer service skills
- Working hours - Monday - Friday between 8am & 7pm on a rotational shift pattern and 2 in 4 Saturdays and Sundays per month 9am - 5pm (with time given back in lieu).
**The Successful Applicant**:
- Excellent communication skills
- The ability to multitask and prioritise
- Customer service background
- Passion, energy and enthusiasm
- Excellent listening and problem solving skills
- The ability and desire to work in a fast paced environment
- A hardworking and committed attitude
- Resilience and determination
- Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone
**What's on Offer**:
- 3 week's classroom based training and a further 8 weeks of support whilst taking 'live' calls from customers
- 27 days holiday increasing to 30 days plus bank holidays
- Enhanced pay on top of your basic salary (up to £1,440 per year) for working on a weekend (and if employed on a full time contract)
- Pay progression reviews every 6 months
- Pension scheme up to 10% contribution
- 2 paid volunteering days per year
- A range of retail/high street discounts
- Salary from 21-24k DOE
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