Patient Services Coordinator

2 months ago

Manchester, United Kingdom Diagnostic Healthcare Ltd Full time

**Job Title**: Patient Services Coordinator

**Salary**: £20,475

**Contract**:Permanent - Full-time and part-time hours considered

Hours: 37.5 hours per week full-time (5 days p/w) or between15-22.5 hours part-time (2/3 days)

**Shift Patterns**: Monday - Friday between the hours of 8am-5pm

**Location**: South Manchester (M22)

**About Us**:
Diagnostic Healthcare was established in 2004 and provides medical diagnostic imaging services of MRI, ultrasound, DEXA, CT, X-ray and CBCT to both NHS and private patients. We deliver over 300,000 scan appointments every year from over 75 locations and are a trusted provider of services for both NHS and private patients. There has never been a more exciting time to join us as we continue with our exciting growth trajectory, expanding our imaging fleet, investing in cutting edge technology, and increasing our imaging fleet and static locations.

**Introduction**:
Are you looking for a new challenge? Looking to work a with a friendly, supportive team?

There has never been a more exciting time to join us as a **Patient Services Coordinator **to work in a progressive and supportive company offering a wide range of opportunities to develop.

Due to continued growth and expansion, we are currently seeking to recruit 4 x Full-Time Patient Services Coordinators and 1 x Part-Time Patient Services Coordinator to work at our modern Head Offices in South Manchester. Your role will be to provide exceptional administrative support within the Patient Services Team.

This is an exciting role in a fast-paced and dynamic office environment - ideal for someone looking to further their administrative career or gain valuable experience within the medical field.
- While previous customer-facing or administrative experience would be fantastic (healthcare industry experience would be an added plus) full training will be provided to ensure you feel confident and fully competent in your new role_

**Culture and Company Values**:
At Diagnostic Healthcare, we place our culture and company values at the centre of everything we do as an organisation.

**Respect**: We treat people as individuals and understand that strength comes from our diverse workforce. We treat colleagues and patients with dignity and respect, encouraging each other to grow and develop in the workplace.

**Care**: We work as a team to provide the highest standard of care in a welcoming environment. We are committed to ensuring that every patient and employee feels safe and valued. We listen to those we serve and work alongside; we learn from feedback and constantly make improvements.

**Professional**: Our employees work to deliver the best possible experience for each patient, a culture of innovation and continuous improvement ensures that we are providing the best possible service.

**Safety**: The safety of our patients and colleagues is at the centre of everything we do. We hold each other accountable and work together to create an environment where both patients and colleagues feel secure and valued.

**Excellence**: We deliver our services using the most innovative and advanced equipment enabling us to excel in everything that we do. We strive for continuous improvement as leaders in our profession.

**Job Summary**:

- To process and monitor patients booking in a timely and accurate manner and to meet the required KPI's.
- To provide a high level of customer service and patient care
- To be organised and proactive with good attention to details
- Ability to work independently and as part of a team
- To be able to work on multiple IT systems
- To act as main point of contact for customers at all levels

**We are looking for somebody with**:

- Excellent communication skills
- A friendly, positive and empathetic nature
- Exemplary customer service skills
- General knowledge of office procedures and policies
- Strong knowledge of IT programs such as Microsoft Office Outlook, Word and Excel
- Professionalism and flexibility in your approach to work
- The ability to effectively prioritise, organise and time manage heavy workloads and resource
- An understanding of the importance and need for confidentiality when dealing with sensitive patient information

**What can we offer you**:
We recognise that our workforce is the most valuable part of our business, and we strive to ensure we support our staff to achieve their potential and beyond. We are proud to have enabled many team members to progress in their careers, broadening their responsibilities with experience and training, and we will continue to ensure this is a key focus during your journey with Diagnostic Healthcare.

**Our Benefits Include**:

- Bonus scheme
- Annual leave purchase scheme
- Employer pension
- Employee referral scheme
- Bi-annual company events
- NHS top up scheme (after 6 months' service)
- Cycle to work scheme
- Discounted scans
- Life assurance (after 6 months' service)
- Learning and development opportunities

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