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Sales Coordinator
3 months ago
**Job Title**
Sales Co-ordinator
**Location**
Internal role, based at DVS Cardiff
**Role Summary**
The role also requires a good relationship with your area sales rep to ensure our customers receive good customer service.
Full training in any systems will be provided. We expect a positive, proactive, and focused attitude towards the role and the associated duties.
Full support, instructions and training will be provided.
**Main Responsibilities**
Processing orders for the sales team
- Ensuring all orders are processed correctly and in a timely manner
- A proactive approach in communication with our customers to deliver excellent customer service
- Providing support to the sales team as and when required
- Processing schedules for larger customers
- Maintain customers back orders reports when required
- Making sure deadlines are met daily with regards to orders departing on time, if not putting measures/ a plan into place to ensure they are met
- Processing orders through Sage 200/ CRM
- Assisting with incoming telephone queries and requests such as customer enquiries
- Provide pricing, stock levels, stock availability to all customers when required
- Assist in the process of customers purchase orders for out-of-stock items through pre allocations
- Liaising with other departments to ensure orders are despatched efficiently
- Liaising with the customer to keep them informed of their order progress
- Assisting with tracking of orders/ providing information to the customer
- Processing export orders/ communicating the correct information to the warehouse and customer
**Key Attributes and Experience**
- Excellent customer service
- Attention to detail
- Can-do attitude
- Excellent communication skills
- Team Player
- The ability to work well under pressure
- Strong work ethic
- Sales Order Processing experience
- Experience of Sage would be preferable but not essential
- Industry knowledge is not essential
**Salary & Benefits**
- 25 Days Holiday Per Annum Plus Statutory Bank Holidays; increasing to 28 Days Holiday Allowance after three years’ service
- Private Medical Insurance
- Company Sick Pay Scheme
- Income Protection
- Share Incentive Scheme
- Company Funded Social Events
- On-site parking
- Workplace Pension
- Charity Days & Events
- Annual Flu Vaccination
- Employee Assistant Program
- Buy/Sell Holiday Scheme
- Employee Recognition Awards
- Casual Dress
**Job Types**: Full-time, Permanent
Pay: £24,000.00-£26,000.00 per year
**Benefits**:
- Additional leave
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Work Location: In person
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