Inbound Sales and Customer Services Representative

5 days ago

Bootle, United Kingdom Wild Thang Limited Full time

Wild Thang are one of the largest branded clothing and merchandise experts in the UK. We’ve recently undergone a multi million pound redevelopment to ensure teams have the very best working environment to inspire the creation and delivery of World Class Merchandise. Our client base is broad and diverse and includes high profile names such as Coca Cola, Skybet, Harrods, Vimto, LFC.

Wild Thang are looking for an Inbound Sales/Customer Service Representative to join our successful, fast paced Inbound Sales Team who work together closely selling branded merchandise, clothing and associated services. You will deal with a list of duties which will include taking calls, assisting customers, processing orders and following up on any outbound follow up calls that are needed. The positon has become available due to company growth and individual promotion within the team.

The individual must be a team player who is a dedicated, honest, hardworking, looking to create a solid career path in a fast paced sales/customer service environment.

**We love people with experience, however we know it’s about much more than that, it’s about finding the right fit for our amazing team and company. If you have a strong work ethic, transferrable skills, are professional in your approach, have will and drive, are willing to continually learn, extremely proactive, a focused team player, hardworking, with a positive attitude/outlook and are a great people person, we hope to hear from you**

We are looking for an enthusiastic, committed and determined individual who is driven to get to know the broad product range and branding process, our amazing customers and someone who wants to continually learn and practices their pitch to secure sales. Striving to become a valued team member that colleagues can come to rely on.

The daily coaching through the broad scenarios will be your main form of training, you will also take part in external industry specific training and general sales and customer service ongoing training.

**Desired Skills**
- Exceptional verbal and written communicate skills
- Active listening skills
- Rapport building skills
- Problem-solving skills
- Good attention to detail
- Time management and prioritising skills
- Prospecting skills
- Collaborative, team player skills
- Closing skills
- Administration skills
- Able to work to set targets
- Good general IT knowledge of word, excel
- Able to prioritise
- Well organised

**Desirable Personal Qualities**
- Enthusiastic
- Self-motivated
- Charismatic
- Flexible
- Able to adapt
- Empathetic
- Patient
- Professional
- Hardworking
- Positive and optimistic
- A can do attitude
- Articulate nature
- Friendly and polite
- Easy to get on with
- Confident
- Outgoing
- Reliable
- Team Player
- Focused
- Disciplined
- Ability to work well under pressure

Routine Tasks of a **fully trained**Inbound Sales/Customer Service Representative: may include some or all tasks daily
- Morning sales team meeting assessing team and individual workload, best approach for live enquiries for the day
- Conducting video calls to develop an early emotional connection with potential customers, to fully qualify the opportunity to determine if it makes sense for the team to move to the next step
- To effectively prepare quotes where needed, in the earlier months to discuss with the Team Leader the best course of action for a quote, sharing ideas brings the best results
- To build a strong knowledge of suppliers, supplier portals, products, lead times, prices, print methods, restrictions
- Making accurate, rapid cost calculations and providing the Incoming Team and at times customers with quotations sent via internal software
- Checking the quantities of goods available in stock
- Identify best product sellers, suppliers and key items; communicate to the team
- Gathering relevant quoting information effectively to share with the Incoming Team sales person, this may be supplier templates or lifestyle images
- Attending away days for Supplier / Product Training it is important that we are building our product and supplier knowledge daily due to the ever changing industry that we are part of and the fierce nature of the competition
- Ensuring all new clients are sent and wowed with the introduction showcase on Wild Thang
- Processing requests for Brochure Requests to be sent to all new contacts, we know our brochure and introduction’s landing with the customer instils immediate confidence
- To input customers contact details accurately within the relevant fields via internal software
- Ensure professional follow up and review requests are executed where required focusing on securing orders at all times
- Customer updates, calling existing clients to update information, cross and up sell
- Cold calling target markets and potential opportunities to prospect for new business
- Assisting in Customer face to face Meetings where required this may be as administrative support or just for general discussion

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