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Customer Service Representative
3 weeks ago
**Job Title:** Customer Service Advisor
At beBee Professionals, we are seeking a dedicated and efficient customer service professional to join our team in the UK. This role will involve providing exceptional support to customers through various communication channels.
Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat platforms.
- Offer accurate information regarding products and services.
- Resolve customer complaints efficiently and escalate when necessary.
- Process customer orders and manage account details.
- Maintain records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure customer satisfaction.
- Assist with administrative tasks as required.
Requirements:
- Prior experience in a customer-facing role is preferred.
- Excellent communication and problem-solving skills.
- Ability to handle high-volume queries while maintaining attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- Capacity to work both independently and as part of a team.
- Flexibility in working hours, including weekends.
Benefits:
- A competitive salary (£25,000 - £35,000 per annum) with performance-based incentives.
- Pension scheme and healthcare benefits.
- Ongoing training and development opportunities.
- A supportive work environment with clear career progression.
- Flexible working options.
We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.