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Customer Service Representative

3 weeks ago


Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000

**Job Title:** Customer Service Advisor

At beBee Professionals, we are seeking a dedicated and efficient customer service professional to join our team in the UK. This role will involve providing exceptional support to customers through various communication channels.

Responsibilities:

  • Handle incoming customer inquiries via phone, email, and chat platforms.
  • Offer accurate information regarding products and services.
  • Resolve customer complaints efficiently and escalate when necessary.
  • Process customer orders and manage account details.
  • Maintain records of customer interactions and follow-up tasks.
  • Collaborate with other departments to ensure customer satisfaction.
  • Assist with administrative tasks as required.

Requirements:

  • Prior experience in a customer-facing role is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.
  • Capacity to work both independently and as part of a team.
  • Flexibility in working hours, including weekends.

Benefits:

  • A competitive salary (£25,000 - £35,000 per annum) with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Ongoing training and development opportunities.
  • A supportive work environment with clear career progression.
  • Flexible working options.

We are committed to delivering exceptional customer experiences and are looking for talented individuals to join our team.