Family Support Coordinator

2 weeks ago

Cardiff, United Kingdom Home-Start Cymru Full time

**JOB SPECIFICATION**

**Title**: Family Support Coordinator
**Employer**: Home-Start Cymru
**Location**: Cardiff

**Responsible to**: Locality Manager
**Responsible for**: A caseload of families and volunteers

**Home-Start Cymru**

Children need happy, healthy homes in order to thrive. Being a parent of young children is challenging at the best of times. Families face more pressures than ever, with many parents finding the practical and emotional demands overwhelming. That is when Home-Start Cymru can help. A carefully selected volunteer visits regularly to offer emotional and practical support.

Home-Start Cymru works with families with young children through a volunteer-led, home-visiting model of support. We combine the strengths of our network of community-based volunteers across Wales with our professional expertise in the early years. We are there for parents when they need us most, because childhood cannot wait.

Our volunteers are drawn from the communities in which they support, and the work we do not only helps parents and children, but makes a vital difference to strengthening communities.

**JOB DESCRIPTION**

**Purpose of the Role**

The Family Support Coordinator will work closely with the Locality Manager to appropriately manage a team of volunteers to deliver support to a dedicated caseload of referred families.

**Job Summary**:
To ensure:

- To contribute to the effective day to day operation of the scheme in accordance with Home-Start Cymru’s policies and procedures, official guidance and standards.
- To maintain high standards of practice in supporting families within the Home-Start model.
- To ensure equality of opportunity, fairness and diversity in all aspects of work.
- Implement and adhere to good safeguarding practice in all areas of work.

**Key Responsibilities**

**Support for families**
- Receiving referrals and assessing needs of families.
- Ensuring all relevant documentation regarding the family’s journey is recorded appropriately.
- Introducing families to appropriate support.
- Ensuring support to families is reviewed at regular intervals and at the end of Home-Start support, in line with current Home-Start guidance.
- Documenting the reviews and closures of families in accordance with Home-Start Cymru’s policies.
- To coordinate and support on additional complementary support if applicable e.g. groups
- To undertake designated responsibilities to safeguard and promote children’s welfare.

**Managing Volunteers**
- Matching and introducing volunteers to families.
- Providing support, supervision and initial and on-going training opportunities for volunteers.

**Working in Partnership**
- Ensuring appropriate liaison with referrers and other professionals.
- Attend multi-agency meetings when necessary or requested to do so.
- Promote the organisation, its profile, ethos and practice through presentations and participation in meetings, networking and local/regional events.
- Contribute to the development of Home-Start locally, regionally and nationally.

**Additional duties**
- To meet regularly with the management team, and participate in other relevant internal meetings.
- Work co-operatively with the Locality Manager and staff members to ensure project activities are delivered and targets/outcomes are met in line with funder’s requirements.
- Work to the organisation’s administration, including providing data and statistical information for reports.
- Any other additional duties that fall within the nature of the role and responsibilities of the post as detailed above.

**PERSON SPECIFICATION**

**Essential Desirable**

**Education and Qualifications**

‘A’ levels/NVQ - equivalents
- **Experience**

People management and development experience

Demonstrable experience of working with families and volunteers

Ability to work on own initiative;
Ability to communicate, negotiate and influence;
Ability to work as a member of a team;
Strong administrative skills;
Ability to inspire trust.

Aware of and sensitive to equal opportunities issues

Passion for working in the voluntary sector

Ability to engage with people through digital platforms

**Essential Skills and Attributes**

Empathic, calm and non-confrontational

Energy, enthusiasm, flexibility, commitment, integrity, motivated

Commitment to work in a non-judgemental and anti-discriminatory way

Commitment to Home-Start Cymru’s vision, mission and purpose
- Commitment to personal and career development

Car driver with current licence, business use motor insurance, and use of
road-worthy vehicle

Evidence of training adults

**Skills and Knowledge**

A commitment to modelling the behaviours which exemplify the values of the organisation

An excellent understanding of the Voluntary Sector and Local Authority structures

Understanding of the Family Support and Children’s Services Sector in Wales

Excellent communication and presentation skills, both written and orally, able to adapt style in various s

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