Family Gateway Contact Officer X4
2 months ago
**About The Service**
An exciting opportunity has arisen within the Housing and Communities Directorate for a Family Gateway Contact Officer at the Cardiff Family Advice and Support Service.
This service is fundamental to delivering the Councils ‘no wrong door’ approach to ensuring that children, young people and their families are provided with the right support at the right time. By providing help at the lowest level of intervention, this new service aims to reduce the number of families requiring remedial intervention, ensuring that all families can achieve their very best outcomes.
**About the job**
We will offer you:
- A friendly and supportive working environment.
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Our systems and technology enable and promote hybrid working and Cardiff Council has a variety of supportive policies for its employees.
- An opportunity to deliver a service to infants, children, young people and their parents/carers that makes a difference to those that we support.
**What We Are Looking For From You**
Applications are welcome from those with the ability to empathise, as well as excellent interpersonal, listening and communication skills to effectively build rapport and give accurate advice. The post holder will be responsible for dealing promptly and appropriately with enquiries, identifying and where possible, meeting people’s needs at the earliest point. The right individual will be able to recognise whether there are any safeguarding concerns and be able to consult and liaise with Social Workers and with other professionals/partner agencies, as required.
The applicate will need to be familiar with using process maps providing efficient referrals to be made with our referral partners.
An in-depth and current knowledge of services that support families, ability to work across administration systems and a sound working knowledge of Microsoft software will compliment your ability to prioritise workloads.
**Additional information**
1 permanent full-time contract available
2 temporary full-time contracts available until 31st March 2024
1 temporary full-time contracts available until 31st July 2024
All contracts are 37 hours per week.
- Application Guidance
- Behavioural Competency Framework
Additional Information:
- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice
Job Reference: PEO02989
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