Family Gateway Contact Officer X4

2 months ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
An exciting opportunity has arisen within the Housing and Communities Directorate for a Family Gateway Contact Officer at the Cardiff Family Advice and Support Service.

This service is fundamental to delivering the Councils ‘no wrong door’ approach to ensuring that children, young people and their families are provided with the right support at the right time. By providing help at the lowest level of intervention, this new service aims to reduce the number of families requiring remedial intervention, ensuring that all families can achieve their very best outcomes.

**About the job**

We will offer you:

- A friendly and supportive working environment.
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Our systems and technology enable and promote hybrid working and Cardiff Council has a variety of supportive policies for its employees.
- An opportunity to deliver a service to infants, children, young people and their parents/carers that makes a difference to those that we support.

**What We Are Looking For From You**
Applications are welcome from those with the ability to empathise, as well as excellent interpersonal, listening and communication skills to effectively build rapport and give accurate advice. The post holder will be responsible for dealing promptly and appropriately with enquiries, identifying and where possible, meeting people’s needs at the earliest point. The right individual will be able to recognise whether there are any safeguarding concerns and be able to consult and liaise with Social Workers and with other professionals/partner agencies, as required.

The applicate will need to be familiar with using process maps providing efficient referrals to be made with our referral partners.

An in-depth and current knowledge of services that support families, ability to work across administration systems and a sound working knowledge of Microsoft software will compliment your ability to prioritise workloads.

**Additional information**

1 permanent full-time contract available

2 temporary full-time contracts available until 31st March 2024

1 temporary full-time contracts available until 31st July 2024

All contracts are 37 hours per week.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO02989



  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** An exciting opportunity has arisen within the Housing and Communities Directorate for a Family Gateway Contact Officer at the Cardiff Family Advice and Support Service. This service is fundamental to delivering the Councils ‘no wrong door’ approach to ensuring that children, young people and their families are provided with the...


  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Adults, Housing and Communities in Cardiff Council. Recently accredited with a Families First Quality Award, the service provides high quality information, advice and assistance for babies, children, young people, families and...


  • Cardiff, United Kingdom Cardiff Council Full time

    **About The Service** Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Adults, Housing and Communities in Cardiff Council. Recently accredited with a Families First Quality Aware, the service provides high quality information, advice and assistance for infants, children, young people, families and...


  • Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for Family Contact Worker's to work in one of our two Cardiff Children and Family Contact Centres. We currently have sessional positions. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact...


  • Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for a Family Time Contact Worker to work in one of our two Liverpool Children and Family Contact Centres. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact centres and also out and about...

  • Family Contact Worker

    2 hours ago


    Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for Family Contact Worker to work in one of our two Cardiff Children and Family Contact Centres. We currently have sessional positions. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact...


  • Cardiff, United Kingdom SWAN FAMILY CENTRE Full time

    In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact centres and community settings across the borough. **Duties and Responsibilities**: - You will complete a detailed recording of the observations you make during these sessions and will...


  • Cardiff, United Kingdom Swan family Centres Full time

    In this challenging but highly rewarding role, you will be responsible for coordinating and supervising family time between looked after children and their birth families at contact centres and community settings across the borough. Duties and Responsibilities: - You will complete a detailed recording of the observations you made during these sessions and...


  • Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for Family Time Contact Supervisor to work in one of our two Cardiff Children and Family Contact Centres. We currently have sessional positions. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at...


  • Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for Family Time Contact Supervisor to work in one of our two Cardiff Children and Family Contact Centres. We currently have sessional positions. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at...


  • Cardiff, United Kingdom Swan family Centres Full time

    Calm and approachable nature - Attention to deal (report writing) - Able to deal with challenging situation/ resolve conflict - Have a good understanding of Safeguarding measures **Responsibilities**: - Transport and escort children and young people. - Observe and supervise contact between children, young persons and parents, including other family...


  • Cardiff, United Kingdom Ymestyn Full time

    **CASUAL WEEKEND WORK ONLY** **Duties** We are looking for caring, compassionate, reliable people that have a desire to make a positive impact on the lives of children and young people within the community. Experience and Qualifications in Health and Social care/or equivalent are essential. Full training will be provided. **Key Responsibilities: Day...

  • Contact Supervisor

    4 days ago


    Cardiff, United Kingdom Swan family Centres Full time

    In this challenging but highly rewarding role, you will be responsible for coordinating and supervising family time between looked after children and their birth families at contact centres and community settings across the borough. Duties and Responsibilities: - You will complete a detailed recording of the observations you made during these sessions and...


  • Cardiff, United Kingdom Swan family Centres Full time

    Calm and approachable nature - Attention to deal (report writing) - Able to deal with challenging situation/ resolve conflict - Have a good understanding of Safeguarding measures **Responsibilities**: - Transport and escort children and young people. - Observe and supervise contact between children, young persons and parents, including other family...

  • Contact Supervisor

    7 days ago


    Cardiff, United Kingdom Swan family Centres Full time

    Calm and approachable nature - Attention to deal (report writing) - Able to deal with challenging situation/ resolve conflict - Have a good understanding of Safeguarding measures **Responsibilities**: - Transport and escort children and young people. - Observe and supervise contact between children, young persons and parents, including other family...


  • Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for a Supervised Contact Worker to work in one of our two Cardiff Children and Family Contact Centres. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact centres and also out and about...


  • Cardiff, United Kingdom Safer Wales Full time

    **Whole System Approach - X4 POSTS for Case Worker.** **Salary**: £23,594.25 - £25,076.32 pa **Hours**: **x4** **post full & part time available** **(36.26hrs-Cardiff/Bridgend) (29hrs-Cwm Taf) (14.5hrs-Newport)** **(36.25 Ystrad) **on a permanent basis to 30 September 2023 **may be extended pending further funding**. *This vacancy is only **open to...

  • Family Liaison Worker

    3 weeks ago


    Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for a Family Time Contact Worker to work in one of our two Liverpool Children and Family Contact Centres. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at contact centres and also out and about...


  • Cardiff, United Kingdom Swan Family Centres Limited Full time

    An amazing opportunity has arisen with Swan Family, for Family Visitation Supervisor's to work in one of our two Cardiff Children and Family Contact Centres. We currently have sessional positions. In this challenging but highly rewarding role, you will be responsible for co-ordinating and supervising family time between children and their birth families at...


  • Cardiff, United Kingdom Swanstaff Recruitment Full time

    In this challenging but highly rewarding role, you will be responsible for coordinating and supervising family time between looked after children and their birth families at contact centres and community settings across the borough. Duties and Responsibilities: - You will complete a detailed recording of the observations you made during these sessions and...