Family Gateway Team Leader

4 weeks ago


Cardiff, United Kingdom Cardiff Council Full time

**About The Service**
Cardiff Family Advice and Support is an innovative and progressive service within the directorate of Adults, Housing and Communities in Cardiff Council. Recently accredited with a Families First Quality Aware, the service provides high quality information, advice and assistance for infants, children, young people, families and professionals across the city.

The service utilises a family centred, strengths based and inclusive approach, to identify the most appropriate support that will meet the wellbeing needs of both individuals and the family as a whole. The teams within the service work collaboratively with a range of professionals and partners to ensure support is at the right level and at the right time.

**About the job**
We are seeking to appoint a Grade 7 Family Gateway Team Leader who will jointly lead, develop and support a team of Contact Officers to provide high quality information and advice on a wide range of wellbeing issues affecting families across the city. The postholder will liaise and communicate with service users, including families and professionals, and will also work alongside the Service Manager to support the continued development and quality of service delivery.

We will offer you:

- A friendly and supportive working environment.
- Regular support and supervision to support you in your work.
- A wide and extensive training programme with opportunities to train in specific areas.
- Systems and technology which enable and promote hybrid working.
- An opportunity to deliver a service to infants, children, young people and their parents/carers that makes a difference to them and their wellbeing.

**What We Are Looking For From You**
We are looking for people with:

- Enthusiasm, motivation and positivity.
- Resilience and the ability to respond positively under pressure.
- A passion for making a difference to the lives of families across the city.
- Proven experience in managing staff and working within a team environment.
- An ability to lead by example, demonstrating fairness and integrity.
- An ability to enhance personal and staff performance by providing constructive feedback and offering creative development opportunities.
- Proven experience of building effective working relationships with a diversity of individuals and groups.
- A comprehensive understanding of the complex needs of children, young people and their families.
- A proven ability to produce written processes and work instructions for the delivery of the service.
- A comprehensive working knowledge of the Microsoft Office package and of case management systems.

The right individual will also be able to recognise whether an individual is at risk and be able to consult and liaise with Social Workers and with other professionals or partner agencies as required.

**Additional information**
For further information or an informal conversation about this post, please contact Sarah Manley, Family Gateway and Early Help Manager on 07790 939549.

This post is temporary until 31st March 2024.
- Application Guidance
- Behavioural Competency Framework

Additional Information:

- Employee Charter
- Recruitment of Ex-Offenders
- Privacy Notice

Job Reference: PEO02988



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