Lead User Researcher

21 hours ago

London, United Kingdom Ministry of Defence Full time

**Details**:
**Reference number**:

- 261263**Salary**:

- £54,440**Job grade**:

- Grade 7- B2**Contract type**:

- Permanent**Business area**:

- MOD - Head Office & Corporate Services**Type of role**:

- Digital**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Andover, Bristol, Corsham, London, PortsmouthAbout the job

**Job summary**:
**Directorate People Capability**
Our overarching vision is to deliver a digitised, efficient, productive and modernised department we need to respond to the threats we face. And the world class capabilities of the future so we can continue to protect, deter and fight.

In particular, through People Capability we aim to create a diverse and capable workforce, with modern career structures, ready for the Digital Age. We aim for a data-driven, digitally-enabled and tech-savvy Defence Enterprise, that is integrated across domains, with partners and allies and underpinned by a modern, secure digital infrastructure.

People remain the greatest asset to Defence, but many will need to change the nature of what they do. People Capability will modernise our approach to reflect the expectations of future generations; to exploit new technology and maximise use of our people’s talents.

**Digital Data & Technology (DDaT) Team**

**Our Vision**:
The Digital Data and Technology team will enable & catalyse a modernised, professional and user centric People Function, through the adoption of digital technologies and innovative delivery approaches allowing the Defence workforce to undertake more value-added work.

**Our Mission Statement**:
The Digital, Data and Technology team owns the principles and provides the expertise needed to cohere, influence, and direct the design, build and operation of defence wide people services on behalf of Chief Defence People. The team holds the responsibility for the assurance of services delivered to the Defence workforce, ensuring they meet agreed performance standards.

***Our Core Objectives**:

- **Our Capability** - Establish and maintain a team of digital professionals, with the authority to deliver strategic goals of the People Function
- **Our Authority** - Be responsible for the effectiveness of DDaT products and services on behalf of the People Function Working in Defence
- **People Function Requirements** - Play a critical role in Defence decision-making through provision of expert advice and guidance, data and user insights, to direct the development of People services
- **Holding to Account** - Enable delivery of DDaT products and services, by demonstrating the principles of building good services based on the Government Service Standard and Government Shared Services Strategy
- **Data & Analytics** - Provide robust, quality data to decision-makers to gain Defence Information advantage

This position is advertised at 37 hours per week.

**Job description**:

- As a Lead User Researcher, you will oversee all user research activity across the DDaT Team, co-ordinating and prioritising the work across multiple strands of activity. You will be responsible for identifying, defining and assuring best practices and embedding this into the wider user research practice. You will lead a small team of User Researchers, potentially including additional team members from other Defence and Commercial organisations. You will also actively encourage, facilitate, and demonstrate sharing of insights and practices across the People function and the wider department.**Person specification**:
The Lead User Researcher will:

- Identify opportunities to conduct user research activities, where they add significant value to People Capability strategic objectives and those of the DDaT team.
- Lead and Develop a team of User Researchers, including those gathered from other parts of Defence and from Commercial partners.
- Plan, design and carry out research activities with users that help the People Function and broader teams across Defence to gain a deep understanding of the users of People Services across Defence.
- Working collaboratively and in an inclusive manner by involving teams and users from across Defence in user research to help everyone develop a deep understanding of Defence People user needs.
- Work across organisational boundaries to advocate, influence and ensure that People services delivery teams take a user-centred, evidence-based approach to service design and delivery.
- Invest time in upskilling members of the DDaT team in developing practical experience of user research methods that build their ability and confidence to provide leadership on user research activities.
- Conduct user research sessions on a regular basis, testing both high-level concepts, and aspects of product/service design, as they are formulated, designed, developed and changed.
- Provide quality assurance of all research outputs created

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