User Researcher

5 days ago

London, United Kingdom UK Health Security Agency Full time

The post holder will be an experienced user researcher, able to plan and lead research for teams and more complex services.

You will be a key member of the team delivering the public facing (GOV.UK) COVID-19 Dashboard. You will be tasked with influencing service proposition, aligning user research activities with wider plans and building user centred practices within the team. You will lead activities to generate new and useful user insights, working closely with designers, analysts and developers to iteratively improve our services for users.

Experienced in using a variety of user research methods to reveal actionable insights, you should also have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence.

You will need to be confident in explaining user needs to a wide audience. You will have experience working with agile development teams. You will be able to introduce user research practices into a team, establish a user centred culture, and continually monitor and improve practices.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Key Responsibilities
- Focus on leading and doing user research for complex and high profile agile projects, programmes and/or portfolios of work.
- Be a knowledge expert in the user research field and lead on user research and strategic issues, through effective planning, implementation and review.
- Working with user researchers and service managers to develop and advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.
- Foster a culture of team involvement in user research, team analysis, design rationale and decision making based on user needs
- Managing and mentoring other user centred design staff to ensure quality of research, and drive improvements in practice.
- Planning, designing, preparing and running user research activities to support the design, development and continuous improvement of digital government services (including contextual discovery, experience mapping, diary studies, early stage concept and prototype testing, lab based and contextual usability and accessibility testing).
- Designing and running contextual and discovery research to develop a deep understanding of the needs of all users of a service.
- Managing the usability and accessibility testing process from recruiting participants, designing test tasks, and preparing discussion guides, to test moderation, analysis and presenting results.
- Designing, executing and analysing quantitative surveys.
- Leading colleagues to analyse research data and synthesis findings so that research is shareable and traceable.
- Effectively communicating user research findings to the team and the wider organisation, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports)
- Working closely with designers and developers to turn user research findings into stories and actions that lead to valuable product and service features.
- Working closely with analytics colleagues to define user centred KPIs, to create a rich picture of user behaviour to tell the full story of how and why people use our services

Other
- The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the Directorate.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.

Professional development
- Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events
- To participate in all mandatory training as required, i.e. fire safety, information governance and all other mandatory training.

**Essential Criteria**:

- Demonstrable knowledge, experience in and passion for user centred design practices for web, service or software development
- Experience of understanding user needs for web content, tools and transactional services, especially those with the most complex user journeys
- Experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods
- Experience of presenting user research findings in a wide variety of formats and contexts
- Experience introducing and establishing user research practices in an organisation
- Experience of working

  • Lived Experience Researchers

    5 days ago

    London, United Kingdom User Voice Full time

    This is a fantastic opportunity to work in an innovative and growing charity. We are looking for dynamic, authentic, and inspiring individuals to join our team. At the national level there is a crucial need for insights from people with lived experience of crime, addiction and homelessness to inform system reform as this voice is often absent. At the same...

  • User Researcher

    4 days ago

    London, United Kingdom Investigo Full time

    Role: User Researcher Rate: £500-550 (Inside IR35) Location: London **The Role** A User Research Lead is an expert practitioner who works with teams to ensure they have high-quality and valuable insight into user needs and experience to inform their work. User Research Leads deliver research and analysis on complex, strategic, and highpriority projects,...

  • User Researcher

    3 days ago

    London, United Kingdom Public Sector Resourcing Full time

    **User Researcher Inside IR35** **Contract Term: 3 months** **Contracting Authority: Cabinet Office** **Location: Hybrid - London - 1-2 days per week in office** **As a**User Researcher**, your main responsibilities would be**: - Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of...

  • User Researcher

    4 days ago

    London, United Kingdom Searchability Full time

    _**User Research, Workshops, Usability, Quantitative Surveys, Interviews, Agile**_ **User Researcher** Brand new opportunity for a User Researcher to join a Company who are transforming the way health and care is delivered. 100 % remote salary up to £50,000. - Opportunity to join a forward thinking Company who's solutions are used widely across the UK -...

  • User Researcher

    6 months ago

    London, United Kingdom Public Sector Resourcing Full time

    **User Researcher **(Inside IR35)** **Contract Term: 6 Months*** **Contracting Authority: Cabinet Office - GDS** **Location: Hybrid - London, Manchester or Bristol** **As a User researcher your main responsibilities will be to**: - Plan, design and prepare a range of user research activities to support the design, development and continuous improvement...

  • User Researcher

    3 days ago

    London, United Kingdom Understanding Recruitment Full time

    **User Researcher** Start date: ASAP Location: Fully Remote Duration: 1-month (Rolling) Day Rate: £400-£435 Outside IR35 A very interesting contract opportunity for a User Researcher to join a company and work with a globally known retail client. The User Researcher will work closely with Senior Stakeholders in this project. The User Researcher will be...

  • User Researcher

    3 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    User Researcher Contract Job - 3 Month contract - Hybrid working - Inside IR35 - Central Government **Your new company** A large, central government organisation is looking to recruit User Researchers for some exciting upcoming projects. **Your new role** User researchers plan, design and carry out research activities with users that aid the understanding of...

  • User Researcher

    7 months ago

    London, United Kingdom WithU Holdings Limited Full time

    WithU is an award-winning audio-led fitness app available globally on Android and iOS. We are an exciting and ambitious start-up that launched to market in 2020 and have since become one of the fastest-growing fitness products in the UK. Earlier this year we also launched a new product in partnership with Sky TV, which is set to revolutionise the future of...

  • User Researcher

    6 days ago

    London, United Kingdom Understanding Recruitment Full time

    **User Researcher** This is an exciting opportunity for two user researchers to join a Digital agency who specialise in E-commerce. You will get the chance to build your skills as you will have the opportunity to rotate across research, design, and analysis focussed roles. **Your role will include**: - Understanding and engaging with end-users and building...

  • User Researcher

    5 days ago

    London, United Kingdom Public Sector Resourcing Full time

    **User Researcher - Inside **IR35** **Contract Term: 12 Months*** **Contracting Authority: Department for Work and Pensions** **Location: London/Hybrid (2-3 days per week in office)** The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it...

  • User Researcher

    3 days ago

    London, United Kingdom BTGroup Full time

    Our mission is to break down the barriers of today to release the potential of tomorrow. Join us today and release yours. There are two things that we want to share with anyone considering joining us. Firstly, we’ve got big ambitions for our colleagues and the future of the organisation. These include our vision that inclusion and accessibility drive...

  • User Researcher

    3 weeks ago

    London, Greater London, United Kingdom Experis - ManpowerGroup Full time

    Role: As a User Researcher, you will collaborate with multidisciplinary teams to deliver innovative solutions for Defence and Security clients. This role involves applying a range of user-centred research methods to create impactful products and services.You will play a crucial part in shaping exceptional user experiences while ensuring their needs are...

  • User Researcher

    7 days ago

    London, United Kingdom Anson McCade Ltd - IT and Finance Recruitment Full time

    **User Researcher** I am currently looking for a User Researcher on a permanent basis. The client is a world leader in professional services, being ranked within Forbes top 100 digital companies, helping clients to build more innovative and efficient businesses. **The Role** As a User Researcher it is imperative to keep the needs of the user at the...

  • User Researcher

    6 days ago

    London, United Kingdom GWI Full time

    We're looking for a User Researcher to join us here at GWI. Not just any User Researcher though. Someone ambitious and genuine, who works best in the midst of a collaborative and forward-thinking team. That's because as a GWIer you'll be immersed in the fast-moving world of data tech. We **think big** to make an impact, we're not afraid to **ask why**, and...

  • User Researcher

    3 days ago

    London, United Kingdom Searchability Full time

    **USER RESEARCHER - PLANNING / PRIORITISING / CONDUCTING ANALYSIS / DIGITAL SERVICES / USER-RESEARCH / QUALITATIVE / QUANTITATIVE / GDS** **PERMANENT USER RESEARCHER OPPORTUNITY OFFERING HYBRID WORKING** - Experienced User Researcher - Hybrid remote working arrangements - PLANNING / PRIORITISING / CONDUCTING ANALYSE / DIGITAL SERVICES / USER-RESEARCH /...

  • User Researcher

    2 days ago

    London, United Kingdom Hays Specialist Recruitment Limited Full time

    User Researcher - SC Cleared - Inside IR35 - Remote / Hybrid - 6 Month + Rolling Contract - Public / Gov I would like to make you aware of a great User Researcher opportunity that might be of interest to you. You would be working with one of the world's most leading technologies company who will be helping their Government Client within the public...

  • User Researcher

    8 months ago

    London, United Kingdom Metrica Recruitment Full time

    My client is one of the largest providers of consulting and technology services, providing a collaborative, friendly and entrepreneurial environment. A truly global consultancy with offices based in central London and a broad client base of blue chip companies, the company operates across a variety of sectors and industries. Working within business analytics...

  • User Researcher

    3 days ago

    London, United Kingdom Searchability Full time

    **USER RESEARCHER - PLANNING / PRIORITISING / CONDUCTING ANALYSIS / DIGITAL SERVICES / USER-RESEARCH / QUALITATIVE / QUANTITATIVE / GDS** **PERMANENT USER RESEARCHER OPPORTUNITY OFFERING HYBRID WORKING** - Experienced User Researcher - GDS experience is essential for this role - Telford head office with hybrid remote working - PLANNING / PRIORITISING /...

  • User Researcher

    7 months ago

    London, United Kingdom Currys Full time

    **User Researcher**: London Currys London Campus at Waterloo (LHO002) Fixed Term Contract Full Time Grade 4 Our passion at Currys is helping everyone enjoy the latest tech. We’re proud of the service levels we provide for our customer - and it’s all down to our people, 30,000+ capable and committed colleagues. We’re looking for a User Researcher...

  • User Researcher

    1 week ago

    London, United Kingdom Opus Recruitment Solutions Ltd Full time

    User Researcher -Remote/London - Outside IR35 I have partnered with a leading retail company who are currently looking for a User Researcher to support them on the launch of their new loyalty programme. This opportunity is looking for a User Researcher to come on ASAP. This contract role will fall Outside IR35. If you would like to hear more about this...