Lead User Researcher

6 months ago

London, United Kingdom Department for Business and Trade Full time

**Details**:
**Reference number**:

- 323422**Salary**:

- £48,981 - £65,600- London: £52,694 - £65,600 / National: £48,981 - £58,000 (including allowance). Salary is determined by proficiency level assessed at interview. Salary is dependent on location and technical skills as assessed at interview.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 7**Contract type**:

- Permanent**Business area**:

- DBT - DG COO - Digital, Data & Technology**Type of role**:

- Digital
- International Trade
- Other**Working pattern**:

- Flexible working, Full-time, Part-time**Number of jobs available**:

- 2Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Belfast, Birmingham, Cardiff, Darlington, Edinburgh, London, SalfordAbout the job

**Job summary**:
**If you would like to find out more about the role, the User Research team and what it’s like to work at DBT, we are holding a Hiring Manager Q&A session for this role where you can virtually 'meet the team' on Wednesday 15**th** November at 12.30pm. **Please click here to book your spot.

Find out about life at DBT, our benefits and meet the team by watching our recruitment video, visiting our website or reading our blog

**About DBT DDaT**

We are the Department for Business and Trade (DBT). We champion free trade, help British businesses unleash their potential, and create new investment opportunities. The Digital, Data and Technology (DDaT) team develops and operates tools, services, and platforms such as great.gov.uk that enable the UK government to provide world leading support to businesses in the UK and overseas. Have a look at our video

Work with us to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship, and the aspiration to offer an incredible experience to all our users.

As a Lead User Researcher, reporting to the Head of User Research, you will be helping to reinvigorate the User Research function in DBT, as part of our broader mission to champion the needs of our users. User researchers are key figures in our digital teams. They help our teams develop a deep understanding of the people - citizens, businesses, or government - who use our services. Their findings enable our teams to design and deliver better services quickly, with less risk, and at lower cost.

We’re looking to increase our influence and impact by developing agile, pragmatic ways of working, that help teams meet the CDDO service standards while reflecting the delivery pace of the department. We’re looking at how we set and assure research standards, how we innovate our approaches, and how we support teams to understand and respond to user needs. Find out more on **our User Research blogs.**

**Job description**:
In your day-to-day role, you will:

- Help plan research programmes, working with management teams and Delivery Managers to ensure a shared understanding of priorities, playing an active role in matching researchers to requirements.
- Oversee the work of user researchers to ensure work is meeting GDS/CDDO service standards and is being delivered pragmatically and to a high quality, intervening if research falls below expected standards.
- Take the lead on key research about complex services and strategic issues and synthesise findings to generate strategic insights and identify gaps in understanding.
- Be an advocate for agile, user-focused research and work with stakeholders to highlight the benefits of operating this way.
- Lead on staff recruitment, both permanent civil servants and contractors.
- Manage the professional development of current staff, and the capability assessments in the UR profession.

**Person specification**:
**Essential Skills and Experience**

You should be able to demonstrate essential skills and experience of:

- Working with management teams and stakeholders to understand business needs and aligning research prioritisation and delivery to these needs.
- Planning, designing and delivering user research projects and programmes in complex, challenging contexts.
- Managing, mentoring or leading a team, ensuring they are performing against delivery goals and working to develop their capability.
- Providing oversight and quality assurance of multiple user research projects at the same time.
- Effectively advocating for the user and for good user research, advising stakeholders and building their buy-in of the value of user-centred practice.
- Responding to delivery pressures of an agile environment, demonstrating good professional judgement, flexibility and pragmatism.

**Benefits**:

- Alongside your salary of £48,981, Department for Business and Trade contributes £13,225 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with fle

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