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Senior Triage

4 weeks ago

London, United Kingdom Victim Support Full time

Do you want to make a difference every day? Do you have resilience and adaptability? Can you work effectively with a focus on ensuring children and young people receive the right support to cope and recover from trauma they have experienced?

If yes, then we'd love to hear from you as we have an exciting opportunity to join our Pan London Children and Young People's Service as a Senior Helpline Advisor (known internally as a Senior Triage & Early Interventions Officer)
- In this role you will provide immediate and short term intervention via the telephone to children and young people impacted by crime and manage a small Triage team.

**County/Borough**
- Greater London

**Office location**
- Whitecross Studios, 50 Banner Street, London EC1Y 8ST

**Full time/Part time**
- Full time

**Hours per week**
- 37.5 hours

**Work schedule**
- Monday
- Friday, working on a shift pattern of 9am-5pm / 10am-6pm / 11am-7pm

**Basic Salary**
- Up to £28,300 per annum (includes FTE £24,500 per annum plus £2,800 per annum London Weighting Allowance & up to £1,000 per annum Line Manager Allowance).

**Allowances**
- London Weighting, Travel expenses

**Contract type**
- Fixed Term

**DBS required?**
- Yes

**End date (if fixed term)**
- 16/01/2025

**Police vetting required?**
- No

**Closing Date**
- 30/04/2024

**Ref No**
- 5511

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts - Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression

**About the role**:
This role is based in our Old Street office with flexibility of hybrid working.

**As a Senior Triage Officer Officer - Children & Young people’s Service, you will be**:

- Managing a team delivering initial telephone-based support & an effective triage service to those affected by crime
- Responsible for line managing a team including recruitment, performance management & monitoring, support & guidance
- Act as the first point of contact for clients referred in to the service, ensuring that comprehensive impact and risks assessments are completed and a tailored response to each client’s needs is provided.
- Accountable for the performance of the team including maintaining performance information, using outcomes to identify effective practice & ensuring compliance with national standards, codes of practice and all legislative requirements
- Be the point of escalation for complex & sensitive cases and queries, whilst providing support, advice & guidance to the team
- Managing & monitoring workloads across the team, promoting effective communication channels to ensure best practice

**You will need to have the following essential skills**:

- The ability to undertake impact and risks assessments and identify appropriate support
- Excellent telephone and IT skills required to use a database and undertake all administrative and reporting requirements
- Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
- Knowledge and understanding of the impact of crime on those who experience it, a working knowledge of the criminal justice system
- Ability to work independently and as part of a team, sharing, coaching others.
- Good communication skills, both verbally & written and ability to demonstrate empathy

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the divers

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