Customer Service Apprenticeship

2 days ago


New Mills, United Kingdom NTG Training Full time

No experience required.

This is a fantastic opportunity to learn and grow at a fast-growing online ecommerce business, working alongside the core management team at the business.

We are an agile team often collaborating and working together in a small team to complete projects and business activities.

**Customer Service**:
Responsibility for the day to day running of the customer service, offering support and solutions to customers through the channels which the business sells.

The role will initially focus on assisting our customers and providing them with updates on the delivery of their order. Following this we will train the applicant to undertake the following tasks.

**Order Personalisation**:
Following the receipt of a personalised or custom order, you will create the personalised print file. This involves editing and re-saving print files, which are immediately made available to the production team, using Illustrator and drop box.

**Returns**:
Management and handling of returned orders in the post.

**Product Uploading**:
Managing the creation of new products on our website (Themed.co.uk), Amazon, eBay and Etsy.

These are the main daily responsibilities of the role. There will be further growth opportunities within the role and additional tasks such as; Admin, Production and Clerical Tasks and Projects which you will be involved within regularly.

Customer service Level 2 ,3 depending on experience

We are located in New Mills, High Peak. Our office is a 5-minute walk from New Mills Central Train Station and an 8-minute walk from New Mills Newtown Train Station. There are many buses which stop nearby our Office including the 199, 389, 358 and other bus routes. We have free parking directly outside our office also.

Office Location: Ensor Way, New Mills, High Peak, SK22 4NQ

Hours: 30 hours per week, and further overtime may be available. 4 days a week 8am until 4.30pm.

Rate of pay: £6 to £8 per hour.

Holidays: 28 Days per annum, including bank holidays.

Start date: ASAP

**Please use the job reference #CS-THEMED.**:


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