Returns Assistant
6 months ago
**The Role**
As a Returns Assistant daily duties may include:
- Follow the companies returns process and inspecting items.
- Issue refunds to customers/Issuing store credit to customers.
- Put returned goods back into correct locations in our warehouse.
- Liaise with customer service regarding any issues identified whilst carrying out returns.
- General housekeeping of area and warehouse.
- Additional admin or dual role Picker and Packer to meet requirements of business.
- Picking and packing of customers’ orders.
- Processing customer orders for shipping through our integrated shipping platforms.
**Skills required**:
- Attention to detail - all items have to be thoroughly checked to ensure that correct items are sent out to customers also damaged/worn goods are not placed back into our warehouse.
- Able to focus and has a good eye for detail.
- Experience within returns would be desirable but not essential - Training provided.
- Experience within fashion would be desirable but not essential
- Retail or stockroom desirable but not essential.
- Sense of responsibility.
- Eager to learn and improve skills.
- Quick learner.
- Team player.
**Benefits**:
- Staff discount.
- 7 paid sick days upon completion of probation period.
- On-site parking.
- 28 days holiday including bank holidays. (Office closed on Christmas Eve and Christmas Day and New Years Day).
- 35 Hours per week, 8.30am-4.00pm weekday finish, 30 mins Lunch. Possibility of weekend shifts during busy periods.
- Two paid 10 minute breaks (AM and PM).
- 7 min drive to Silverlink retail park.
**Work Remotely**
- No
**Benefits**:
- Casual dress
- Employee discount
- On-site parking
- Profit sharing after probation period
**Schedule**:
Monday to Friday
**Experience**:
- Retail: 1 year (preferred not essential)
- Warehouse: 1 year (preferred not essential)
- Stockroom: 1 year (preferred not essential)
**Work Location: In person**
**Job Types**: Full-time, Permanent
Pay: £6.40-£11.44 per hour
Expected hours: 35 per week
**Benefits**:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
**Experience**:
- Fashion retail: 1 year (preferred)
- Warehouse: 1 year (preferred)
Work Location: In person
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