Customer Service Administrator

6 months ago


Bolton, United Kingdom Love Energy Savings Full time

**Customer Service Administrator**

**£23,400**

**Bolton/ Hybrid**

**Monday-Friday 9 am
- 5:30 pm**

At Love Energy Savings our customers are at the heart of everything we do and that’s why we invest in delivering an exceptional after-sales service. We have our own in-house Service Centre, which acts as a centralized hub for all things customer service.

You will be responsible for the safe and accurate delivery of contracts to our suppliers by providing the final line of support, ensuring the accurate delivery of contracts from our internal teams to our various suppliers.

You’ll be communicating with external suppliers to discuss credit referrals and complete vetting checks for high-risk clients, managing risk appropriately with suppliers.

**A Bit About Us**

We’re the UKs favourite Energy Retailer, helping businesses and households make savings on their utilities. Since 2007 we’ve grown into one of the UKs leading energy comparison experts, carrying out almost 400,000 energy switches.

**A Bit About the Role**

As our Customer Service Administrator, you will ensure sales entering the “quality pot” are dealt with in a timely manner and in-line with Company SLAs.

You’ll complete pre-credit checks using the “BT call finder system” to locate relevant calls, ensuring sales are compliant in line with Love Energy Savings' guidelines, the code of conduct and supplier requirements. You will be referring any discrepancies back to sales agents.

**A Bit About You**

You will have strong administration skills, exceptional attention to detail, and excellent communication skills. You’ll have a good working knowledge of Microsoft Excel and the capability to learn new and varying IT systems.

**Why Join LOVE?**

Our Teammates are the heart and soul of our business, and every single person has an important part to play in driving our success. We firmly believe that happy Teammates result in happy customers, so we like to have a little fun along the way.

We value the time of teammates and know it’s important to create a balance of work and home life, you’ll work Monday - Friday with no weekends or late evenings, with the opportunity of spending 3 days in the office and 2 days from home.

Our sales social calendar is loaded with awards days, incentives, and social activities to keep hearts pumping and recognition front of mind.

**Take a Peek at Some of Our Benefits**
- Healthcare package, including an Employee Assistance Programme.
- 25 days holiday plus bank holidays.
- Employee discount scheme.
- Exciting social events including themed celebrations and parties, charity functions and conferences, including quarterly buzz awards with fantastic prizes and quarterly team building days.
- Sociable flexible working hours (10am
- 4pm core hours with the ability flex between 8am-6pm).
- A secure future through our Pension plan.
- Enhanced Maternity and Paternity package.
- Refer a Friend Scheme rewarding up to £300 in vouchers
- On site gym
- Onsite café
- Free parking
- Cycle to work Scheme.
- We are an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Should you require any additional support during the recruitment process due to a disability, please contact us so we can assist you.



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