Client Services Officer

3 weeks ago


Bolton, United Kingdom Citizens Advice Full time

**Position**: Client Services Officer

**Location**: This is an in-office based role working across Bury & Bolton

**Closing date**: 16 January 2023

**Role details**:
Job title: Client Services Officer

Location: This is an in-office based role working across Bury & Bolton

**Salary**: £19,264 - £21,695

Salary pro rata: No

Hours per week: 35 hours per week (full time), Monday - Friday

Closing time: 16:00

Interview date: 26th January 2023

Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.

This is a central role within CABB - keeping the cogs of our busy advice service running smoothly. As a Client Services Officer, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders who access the service via any channel (face to face, telephone and digital).

The Client Services Officer team is small, but play a crucial role in the day to day running of our service. You will provide cover for our busy reception area, support clients who attend our drop-in sessions, process referrals which are received into the service.

The post holder will be able to manage a demanding and varied workload, demonstrate confidence, flexibility and an overall can-do approach to tasks.

Key tasks include:

- Provide a professional and welcoming reception-based service across all entry channels into CABB, taking appropriate messages and processing clients as required
- Assist with the appearance and upkeep of services by keeping reception/ waiting areas tidy, leaflets & information well-stocked and equipment operational
- Ensure all referrals received into the service via any channel are responded to and processed accurately in a timely manner.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.


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