Manager - Service Management Office
3 weeks ago
Pre-Litigation Manager / Job Description:
• Responsible for the claim journey from onboarding the client up until the court stage
• Ensure compliance with all regulatory norms
• Liaise with other third parties such as leads providers and service providers
• Work closely with the project manager and other senior members to assist with the development of workflows, new technologies and new procedures
• Produce weekly management reports
• Monitor team performance and report on metrics
• Motivate team members and encourage open communication
• Supervise the work of junior staff, discover training needs and provide support
Answer general queries by telephone or email
• Update information from claim packs into the case management system
• Obtain information from CRM (Bright Office) software
• Maintain records, filing systems and computer files
• Great knowledge of software packages, (MS Office Pack – Excel, Word, PowerPoint, Outlook, etc.)
• Computer literacy with a good analytical vision
• Confident, motivated, diplomatic and flexible
• Organized / Good time management
• Commercial awareness
• Experience working with CRM systems (ideally any of the followings: Leap; Bright Office; Microsoft Dynamics)
• Job Type: Full-time, Permanent
• 00 per year (depending on experience)
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