Patient Pathway Assistant

2 weeks ago


Epsom, United Kingdom Epsom and St Helier University Hospitals NHS Trust Full time

The South West London Elective Orthopaedic Centre (SWLEOC) is an NHS Treatment Centre providing regional elective orthopaedic surgery services. Established by the four South West London acute Trusts, SWLEOC has earned a reputation as a centre of excellence for elective orthopaedic surgery through patient outcomes, low complications and high patient satisfaction, by providing high quality care and cost efficiency.

The postholder will assist the provision of the highest quality patient care through dedicated administrative and clerical support to medical and nursing staff and continuous improvement.

The post holder will support all administrative and clerical issues relating to the initial part of the patients pathway of care, and will add patient information to our in house electronic pre-operative assessment system.

The postholder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time.

The post holder will ensure high levels of patient care by assisting the Scheduling team and by being an accessible, customer focused and knowledgeable point of contact.

To work as part of an administrative team assisting the scheduling team to ensure that patients are scheduled efficiently for telephone pre-assessment appointments and pre-assessment test clinics, within national guidelines and in accordance with the trust’s patient access, booking and choice policy. This includes; NHS constitution, waiting time standards; Department of Health admission guidelines and booking rules. Ensure that patients are informed within reasonable notice, and that all relevant paper work is completed for given appointment.



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