Passenger Assistant

3 months ago

London, United Kingdom tower Hamlets Full time

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**Passenger Assistant**:
**Role Purpose**

Transport and Travel Assistance in Tower Hamlets

Growth in the borough and demographic pressures, place an increasing demand on council services, at a time when funding is being reduced. Tower Hamlets Council, like many other local authorities, face a budgetary gap which is addressed in part through transformation programmes. Travel is a priority area.

Travel and transport within Tower Hamlets have evolved significantly as a service over the past couple of years. There is a clear strategy in place for managing increasing demand and a focus on creating an alternative travel model which gives clients more choice and an opportunity to become more independent.

**Key Responsibilities**

Experience of working with vulnerable people, children with Special Educational Needs, and people with disabilities in a caring and understanding manner.
- Experience of working in a passenger care environment.
- Ability to support Service Users into and out of the vehicle and where wheelchairs are involved to be fully conversant with the operation and safety arrangements for wheelchairs where necessary.
- Proficient in English language
- Ability to act effectively to diffuse any difficult situations on the vehicles and to write brief notes/reports on incidents.
- Ability to liaise over day-to-day concerns between home and school with tact and diplomacy,
- Clear verbal and written communication skills and ability to maintain written records including recording passenger complaints.

Special conditions for all in house passenger transport service roles:

- Ability to work flexibly within the services core hours and outside of normal office hours within a rota.

**Requirements**:
Enhanced DBS Disclosure required

Requirement to wear a uniform whilst undertaking duties.

**Additional Information**

**Application Details**

This post is open to the following types of applicants**:Redeployees/Internal/External**
- Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect._
- Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of _race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. _We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class. _
- We welcome applicants interested in flexible working arrangements and also applicants who live in the borough._

**Files**: JDPS-Passenger-Assistant.pdf

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