Passenger Assistant

7 months ago

London, United Kingdom Veesupportservices Ltd Full time

'''Overview:
We are seeking a reliable and friendly Passenger Assistant to join our team. As a Passenger Assistant, you will be responsible for providing assistance and support to passengers during their travel experience. This is an important role that requires excellent customer service skills and the ability to work well in a fast-paced environment.

**Duties**:
1.To assist the driver to ensure the cleanliness and tidiness of the interior of the vehicle is of a high standard. To ensure all interior windows are kept clean and smear-free.

2.To ensure that all appropriate and relevant equipment that is required for the journey is on the vehicle and is in good condition.

3. To assist passengers to and from their homes and to the vehicle and from the vehicle to their destination as required.

4.To ensure that appropriate records/registers are maintained for passengers and users travelling on the vehicle. To be responsible for conveyance of messages or the safe keeping of envelopes passing between the passenger’s care givers and the school/Centre and vice-versa. To ensure any medication/equipment transported with the passenger is carried safety and legally.

5. To operate, after appropriate training, any on-board communication equipment, any other I.T. equipment, radio/other entertainment systems fitted to the vehicle and check they are working prior to any journey.

6. To operate, after appropriate training, tail-lifts and any other equipment fitted to or carried on the vehicle, to ensure safe and easy loading of passengers.

7. To ensure that customers in wheelchairs and special seats are adequately secured within the vehicle.

8.To ensure all safety belts are worn and are properly adjusted and fitted.

9.To establish and maintain good relationships with the families and carers of passengers and with the service’s clients, such as day centre staff and managers or school staff and teachers. To complete routine reports and any clerical records as required.

10. To be responsible for the safe delivery of customers to identified destinations making sure that any customer is delivered safely and with dignity. Where appropriate, ensure a parent or guardian who is recognised or authorised by the Council receives the customer. In the event of arrangements failing, ensure the service user is transported safely to the place nominated by the service.

**Skills**:

- Excellent customer service skills
- Strong communication skills, both verbal and written
- Ability to remain calm and composed in stressful situations
- Attention to detail and strong organizational skills
- Physical stamina to lift heavy luggage if required
- Ability to work well in a team environment
- Flexibility to work various shifts, including weekends and holidays

**Job Type**: Temporary contract
Contract length: 8 months

**Salary**: £13.06 per hour

Expected hours: 15 per week

**Benefits**:

- Company pension

**Experience**:

- working with adults or children who need assistance: 1 year (required)

Licence/Certification:

- DBS (required)
- PATS certificate (preferred)

Work Location: In person

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