Customer Service Executive

2 weeks ago


Horley, United Kingdom Alternative Airlines Full time

**About us**:
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us

**We have grown our customer service team from 5 people in 2019 to 30 in 2023, and the team is still growing to ensure that we offer the very best service to our customers. So our next step is to increase our opening hours.**

**We are currently open from 0900 - 2100, and the new roles are to extend to Midnight.**

**What is required from the customer service agent?**
- Using our in house systems and Amadeus to process change
- Working hard to ensure a high level of customer satisfaction to retain customers
- We want to be the BEST online travel agency out there and you can help on our mission

**Required Skills**:

- Passion for customer service and helping our customers regarding their bookings
- Highly organised, proactive, able to manage multiple priorities and meet deadlines

**Why work with us?**

Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:

- We understand the importance of having a good work life balance.
- We are multiple small teams working together to reach our mission.
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- On-site parking
- Work from home

Work Location: Hybrid remote in Horley

Reference ID: CSOOH



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