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Neighbourhood Officer
1 week ago
**Salary**: £27,344 to £30,151
**Working Arrangements**: Full Time
**Hours of Work**: 37 hours a week
**Status of Employment**:Fixed Term until May 2024
This post closes at 11.59 pm on the date specified.
Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: _Creating great homes and communities with the people of Barnsley._
Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can-do** attitude to make change happen, and stay **Curious **to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.
**The Neighbourhood Officer role**:
We have an opportunity for a** **Neighbourhood Officer to join the team on a fixed-term basis. This is a key front line post responsible for delivering a proactive reassuring practical and visible customer focused tenancy and estate management service and make a real difference to our customers and the communities that we manage.
**Key duties and responsibilities of our Neighbourhood Officer**:
- Deliver a highly visible, effective & proactive tenancy & neighbourhood management service
- Deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required
- Responsible for the day to day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets
- Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent
- Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel.)
- Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader Organise and assist the community with regard to minor environmental clean-up campaigns
**What we’re looking for in our Neighbourhood Officer**:
- NVQ Level 3 / BTEC or equivalent or relevant experience / transferable skills
- Ability to provide customer focussed and responsive services
- Experience of social housing, including estate management and tenancy management or community safety related work
**What you might be asking is, why work for us?**
We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:
- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities
**Shortlisting and Interview Dates**
For an informal discussion about the role, please contact Susan Pyne, Neighbourhood Team Leader on 07976 531950.
CVs will not be accepted.
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