Neighbourhood Officer X2

2 weeks ago

Barnsley, United Kingdom Berneslai Homes Full time

**Working Arrangements**: Full Time

**Hours of Work**: 37 hours a week

**Status of Employment**:Permanent

This post closes at 11.59 pm on the date specified.

Berneslai Homes is a successful, award winning social housing provider and employer, managing homes on behalf of Barnsley Council. You’ll be joining us at a really exciting time as we’re on an ambitious transformation journey to make sure we have the right resources and people to fulfil our vision: _Creating great homes and communities with the people of Barnsley._

Our ‘3 Cs’ values are at the heart of all we do here - we promise to always put the **Customer first**, have a **Can-do** attitude to make change happen, and stay **Curious **to make sure we get things right. Working for us offers you a chance to embrace our values and play a real part in improving homes and communities throughout Barnsley.

**The Neighbourhood Officer role**:
We have an exciting opportunity for **two **individuals to join our Neighbourhood service as Neighbourhood Officers

As part of this key front-line post, you’ll deliver a proactive practical and visible customer focused tenancy and estate management service, to make a real difference to our customers and the communities that we manage.

***
- We believe working on an agile basis enables us to adapt to our customers’ needs. As this is a front-line customer facing role there is an expectation for your working hours to be within our key business hours, however we’re more than happy to discuss our agile working packages_

**Key duties and responsibilities of our Neighbourhood Officer**:

- Deliver a highly visible, proactive tenancy and neighbourhood management service.
- To deal with or escalate all breaches of tenancy regulations in a timely manner and in line with thresholds and procedures, including Anti-Social Behaviour within relevant timescales using support or enforcement interventions and services as required.
- Responsible for the day-to-day patch based void management of properties and work with partners and teams to ensure properties are let as soon as possible to achieve key performance targets.
- Provide a welcome visit to new tenants within agreed timescales to communicate the required obligations, offering practical support and advice and signpost where needed. Identify customer vulnerability including safeguarding concerns by the completion of support checklists, risk assessments and appropriate interventions, at sign up or as soon as potential issues become apparent.
- Work with community groups and representatives to agree local priorities in the area (e.g., Tenants and Resident Associations, Your Community, Your Say groups, Tenant Voice Panel)
- Provide low level support and make appropriate referrals to services within Berneslai Homes or to external support providers within agreed timescales under the direction of the Neighbourhood Team Leader Work with relevant service providers and the community to ensure a shared responsibility for the maintenance of the environment.

**What we’re looking for in our Neighbourhood Officer**:

- NVQ Level 3 / BTEC National Certificate or equivalent or relevant experience / transferable skills
- The ability to communicate with residents and colleagues effectively.
- Experience in social housing, including estate management and tenancy management or community safety related work.
- The ability to organise and prioritise own workload with mínimal supervision.
- Willingness to work flexible hours to meet the needs of the service.
- The ability to travel as necessary to meet the needs of the post.

**What you might be asking is, why work for us?**

We are proud to be an IIP Gold Accredited Organisation and we put our people first By joining Berneslai Homes, you will have access to a wide range of employee benefits including:

- Agile Working Packages
- Excellent Pension Scheme
- Discounted Gym Membership
- Health & Wellbeing Checks
- Fantastic Training and Development Opportunities

***

**Key Dates
**Further Information
For an informal chat about this role, please contact Leanne Cook, Neighbourhood Team Leader on 07976 532337.

CVs will not be accepted.

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