Telephone Operator

3 weeks ago


Wolverhampton, United Kingdom ABC Cars Full time

Job Role: Telephone Operator

Full-time. 4 shifts per week 32 hours a week.

Morning & Evening Shifts

Duties
- Responsible for being the first point of contact for customers with the business.
- Taking bookings over the telephone.
- Ensuring correct details are put in to the system to enable the timely dispatch of vehicles.
- Maintain good customer service levels promoting a continuous improvement approach to both reduce customer complaint levels and also enhance consumer satisfaction.
- Contribute to ensuring that vehicles / bookings are running on time and highlight any significant issues to the Management Team.
- Deal with enquiries from customers and highlight significant issues to the Management Team.
- All other reasonable requests by management to ensure the smooth running of the business.
- Must have relevant experience.
- Well presented with good telephone manner.
- Basic IT Literacy and all Microsoft office packages.
- Able to work as part of a team.
- Be able to prioritise workload and deal with several matters alongside each other with the ability to stay calm and focused at all times.
- Excellent Communication skills.

Experience: Dispatchers: 2 years (preferred)

Benefits: 25% discount on transport to work with our taxi service.
About Us: Established in 1987 ABC Cars is a family owned business and is Wolverhampton's 1st Choice for Private Hire. We have a state of the art Call Centre employing over 30 members of staff. All employees are trained to the highest level of customer service. We have the best possible technology allowing us to handle calls efficiently and providing the highest level of customer service. The call centre staff also have a great understanding of the local area to provide a helpful hand to all travel requirements. Secure site with off road parking.

**Salary**: £9.50 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: Telephone Operator


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