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Customer Services Supervisor
4 months ago
ABE is the largest haulier in Herefordshire, and we have been proud to serve our customers throughout the 3 counties and further afield with a national delivery and collection service for over half a century.
Our customer service team of 4 are passionate about giving our customers a friendly efficient experience and we are looking for a supervisor to support them in their quest.
Some previous team leading or supervisory experience in an office based environment is essential
We are looking for a team player that wants to be the escalation point for the team.
To be the person the team can look to for support and guidance and hand over to when there is a complex issue they cannot resolve alone.
You will also be handling claims and invoicing and there will be work on collecting statistics and data and investigating issues for root cause analysis.
If the phone is ringing it must be answered and this role is very much part of the customer service team, as such, during holidays, at busy times and seasonal peaks you will be part of the day to day customer care activities.
Don't worry, there will be plenty of time and scope to use your skills to enhance our service offering, improve processes and support the team to learn and develop in their roles. All this along with training and coaching, you will not be bored.
We can teach you about transport and logistics, but you will need to demonstrate in your CV and at interview:
- A passion for customer service excellence
- Strong and effective leadership skills
- An ability to create a supportive work environment where your team can thrive and progress
- Coaching and Training skills
- A ‘Can Do’ attitude with a passion for ensuring the best customer experience
- analytical, problem solving and IT skills
- Workflow planning, and prioritising and organisational skills
- A high standard of written and spoken English, and maths ability
- Enjoyment of a fast pace paced environment
In return we offer a salary of £26,000pa
4.2% pension contribution. Quarterly profit share bonus, (usually £500-£1000 a year.)
Access to
- Hapi app, where you can take advantage of numerous high street and store discounts and offers
- Employee Assistance Programme
- Back In Action - our comprehensive physiotherapy provision
- Practical Health Plan - providing employees with the opportunity to receive payments towards hospital stays, outpatient appointments, dental treatment, optical treatment, therapy treatment, and a birth or adoption benefit
Annual leave is bank holidays plus 20 Days (increasing with service)
Working hours mostly 09:00 - 17:30 with a 45 minute lunch break
However, this will vary between 07:30 and 18:00 to cover planned holidays and absence and due to the immediate nature of our business, this may change at very short notice to cover illness within the team
**Salary**: £26,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Profit sharing
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Ledbury: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Supervising: 1 year (required)
- Customer Service: 3 years (required)
Work Location: In person
