Customer Service Executive
4 weeks ago
**Employer**: Brighton & Hove Albion
**Location**: American Express Community Stadium, Brighton
**Salary**: £21,000 per annum
**Hours**: 35 hours per week (first 5 home match days included in your contract, all home match days after can be taken as time off in lieu)
**Job Type**: Permanent
**Deadline Day**: 26th April 2023
**About Brighton & Hove Albion FC**
We are a local community club who compete at the highest levels of football on a global stage. Our ambition is to be a top ten Premier League club and a top four Women's Super League club. A commitment to high performance and high professional standards is at the heart of everything we do.
**Help us create legendary customer experiences in our award-winning ticketing team**
You will play a pivotal role in being the first point of contact to our supporters and deliver an exceptional service to our loyal fans by processing bookings by phone, in person and online and upselling on our club commercial products such as tickets, tours, memberships and more.
**About you**
You¿ll need to have customer service experience and be comfortable in working in a busy sales environment (especially on matchdays) You will need strong numerical and literacy skills. We need you to have good initiative and the ability to work well independently.
Your core hours will be Monday to Friday 9 to 5, but our ideal job holder will be flexible and committed to supporting the team and our fans outside of core hours, when required, including all home matchdays.
**Our values play a pivotal role in our success**
Our values are not just a list of words we expect our colleagues to learn, but a set of filters through which we deliver to each other, our fans, our partners and our sponsors. As a team we live and breathe these values and celebrate them with TEAAM Brighton awards each season.
Our values are:
- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special
**How we say thank you**
In return for your hard work and commitment to us, you will receive a competitive reward package which will include, but not limited to:
- Free breakfast and lunch when on site (fantastic healthy and tasty food provided by our inhouse chefs)
- 23 days leave plus 8 bank holidays rising to 28 days with length of service (pro rata for part time staff)
- Free on-site parking at the Amex and the training ground
- MyAlbion Rewards - benefits and reward platform
- Employee Assistance Programme
- In-house training programme and Continuing Professional Development opportunities
- Discounts at the Club superstore and online
- Discounts and benefits from partners and local businesses
- Enhanced club pension scheme
- Access to occupational health and mental health support
- Group life protection
**We are a Disability Confident employer**
**We champion diversity and equality**
We believe the club benefits from engaging with everyone from a variety of backgrounds, allowing us to meet the needs of a diverse audience. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.
**Safeguarding is part of everything we do**
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect all colleagues and volunteers to share this commitment.
**_To be considered for this position, you must be able to demonstrate your right to work in the UK._
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