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Customer Service Executive

4 months ago

Brighton, United Kingdom First Recruitment Services Full time

A fantastic company located in the vibrant area of Brighton is seeking a dynamic Customer Service Executive to join their team.

About the Company: The company prides itself on providing a professional service to its clients and customers in a modern and lively office setting.

Key Responsibilities as a Customer Service Executive:

  • Assist customers over the phone and via email, guiding them on utilizing the service and understanding the provided data within specified SLAs
  • Manage general client inquiries, as well as both external and internal emails
  • Process customer orders through various systems
  • Acquire and retain product and service knowledge
  • Create client accounts and offer assistance to new customers, including providing quotations
  • Recommend existing and new products and services when necessary

Requirements:

  • Previous experience in customer service over the phone
  • Proficient computer skills and good attention to detail

Company Perks:

  • Hybrid working model with a minimum of 2 days in the office per week
  • 25 days of annual leave plus public holidays, Birthday day off, and the option to purchase or sell holiday
  • Share incentive program
  • Pension plan
  • Life assurance coverage
  • Income protection scheme
  • Discounts at various retailers
  • Wellbeing center
  • Access to complimentary health and fitness classes and additional benefits
  • Opportunities for volunteer days

This is a full-time permanent position offering a salary of £23,400 annually, with working hours from Monday to Friday, 9am to 5.30pm.

Note: Wild Recruitment Ltd T/A First Recruitment Services is the acting Employment Agency handling this recruitment.