Client Services Executive

7 months ago


Brighton, United Kingdom Tillo Full time

As a Client Services Executive at Tillo you'll be the voice of our customer, ensuring **best in class Service Delivery**, and making sure our clients feedback and requirements are fed to internal teams, for collaborative project planning and improvement of all of Tillo’s services

You will join a world-class team in the business of making people smile. Our Platform connects our customers to rewards and incentives from 2000+ brands that people love, all via our seamless, easy-to-use API.

We're looking for a **proactive** individual who will be responsible for providing excellent customer service at every stage of the customer journey, handling customer queries and requests, actioning or escalating to the right person for resolution.

We’re the market leader in the UK and are active in a number of other markets including Europe, Australia and India. This year we will continue to expand our presence in the US as well as setting up operations in new countries

**If successful, you will**:

- Liaise with internal departments to find solutions to customer issues.
- Report on any key or recurring issues and working with the Account Management team and our suppliers to continuously improve the service we and our customers receive.
- Create helpful content for customers, including retailer specific guides and collateral.
- Maintain Supplier documentation to ensure we always have up to date information on how to contact, and escalate issues.
- Work with our Engineering team to assess the impact and maintain our Status Page when incidents occur and escalate to suppliers to expedite the resolution where necessary.

**About you**:
You're a strong **relationship builder**, confident working with both internal and external stakeholders. You have some experience delivering technical support, solving problems and using systems such as Jira and Zendesk.

You're highly **organised**, and are able to manage multiple deadlines to ensure SLA's and KPI's are met. You take **proactive** ownership of tasks and shows initiative to find resolutions

Above all you're an excellent **communicator** who pays **attention to the detail**, even when working in a fast-paced environment.
- Previous experience in delivering SaaS
- Project management experience
- Account Management/Commercial experience
- Presentation skills

**Benefits**:
We offer all our employees trust and empower our team to work with flexibility and autonomy. We’re a close-knit team and love working collaboratively, with our hybrid model, our team can come together at our fantastic office in Hove, but also focus in their own space. The Tillo team are a motivated bunch and we all work hard to push Tillo forwards, always innovating. We completely understand the importance of work/life balance and offer a supportive and collaborative working environment with the following benefits:

- 26 days annual leave plus Bank Holidays
- Annual Bonus Scheme
- Designated Shares Options for all employees
- Private healthcare
- Enhanced Family Leave Policy
- Quarterly staff engagement surveys - to listen and act on the employee voice.
- Regular employee wellbeing activities, including company lunches and away days where we do everything from helping local charities to traditional team building activities
- Retail discounts
- Raising money for a charity outside of work? We’ll match your donation with our charitable matching contribution
- Well stocked drinks fridge and snack cupboards
- Cycle to work scheme

**About Tillo**:
**Tillo: people-centered, success-driven**

We're in the business of rewards and incentives, so we know a thing or two about the importance of giving back. We can't grow as a business without growing as individuals, so we are committed to providing a workplace where passionate, driven individuals can thrive. We value collaboration, trust, positivity, and a willingness to learn - only by working as a team will we reach our goals.



  • Brighton, United Kingdom The Student Room Group Full time

    ​WHO ARE WE?The Student Room Group is the largest, most useful and best-loved online student community. Millions of students turn to us first for advice, info and support on work, learning and life’s ups and downs. And that means we’re uniquely privileged to connect educators, employers and consumer brands to switched-on young people actively seeking...


  • Brighton, Brighton and Hove, United Kingdom Redefined Ltd Full time

    Job SummaryWe are seeking a highly motivated Key Account Executive to join our team at Redefined Ltd. The ideal candidate will have a proven track record in sales and commercial leadership, with a focus on driving business growth and delivering results.Key ResponsibilitiesThe successful applicant will be responsible for:Leading the commercial agenda and...


  • Brighton, United Kingdom Tillo Full time

    Delivering more ways to show appreciation, Tillo is the rewards, incentives and gifting management platform. Tillo connects the world’s most popular retailers to partners and businesses looking for exciting new ways to reach employees, customers and new global audiences. Tillo unlocks a world of new opportunity through one market leading, award-winning API...

  • Client Executive

    8 months ago


    Brighton, United Kingdom Aimée Willow Connex Full time

    Client Executive Relationship Management Crawley - South East, Brighton - South East The Role Responsibility for assisting the Portfolio Manager/s (PM) and portfolio team with risk and relationship management of the specific client portfolio (to include monitoring of all controls, collateral management and processing, client payments and liaising with...


  • Brighton, United Kingdom red robin recruitment Full time

    **Exciting Role as Client Support Executive in a Dynamic Financial and Insurance Advisory Firm** **Brighton | Permanent | £23,000 - £24,000** Dive into the financial services sector with a fast-paced, vibrant, growing firm in Brighton. This company provides an entrepreneurial culture paired with an impressive list of benefits and a clear path for career...


  • Brighton, United Kingdom Fusion People Ltd Full time

    **Customer Service Executive - Brighton** Are you looking for a new career opportunity within Customer Service? Do you have a passion for delivering excellent Customer Service? Would you like to join an exciting new start up like company? My client is looking for support specialists to assist in the successful roll-out of smart meters. In which have...


  • Brighton, Brighton and Hove, United Kingdom Ashville Knight Full time £30,000 - £55,000

    Ashville Knight is recruiting a Senior Legal Executive to join their team in Hove.About the Role:The successful candidate will have at least 3 years of post-qualified experience in private client law.They will be responsible for managing a caseload of wills, probate, estate administration, and other private client matters.The role involves providing expert...

  • Executive Assistant

    4 weeks ago


    Brighton, United Kingdom First Recruitment Services Full time

    Executive Assistant to CEO – Temporary Position Location: Brighton Salary: £14 per hour Hours: Full-time, Monday to Friday, 9:00am-5:30pm Start Date: December We have an exciting opportunity for an experienced Executive Assistant to provide dedicated support to the CEO of a thriving organization based in Brighton. This is a temporary, full-time role,...


  • Brighton, Brighton and Hove, United Kingdom Sanderson Recruitment Full time £60,000

    Job Title: Service Delivery Performance Executive£60,000 - £80,000 per annum (London Based)About the RoleThis is an exciting opportunity to join our team as a Service Delivery Performance Executive. The successful candidate will play a pivotal role in the reconciliation and management of client money, collaborating with both clients and insurance...

  • Executive Director

    2 weeks ago


    Brighton, Brighton and Hove, United Kingdom Austin Fraser Full time

    Executive Director - Legal ServicesAustin Fraser is seeking an accomplished Executive Director - Legal Services to drive business growth and deliver exceptional results. As a senior leader, you will be responsible for developing and implementing strategic plans, managing financial operations, and overseeing human resources and operations.The ideal candidate...


  • Brighton, Brighton and Hove, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account ExecutiveWe are seeking a results-driven Account Executive to join our team at beBee Professionals in Brighton, United Kingdom. As an Account Executive, you will be responsible for managing client relationships, driving revenue growth, and ensuring customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing...


  • Brighton, Brighton and Hove, United Kingdom Additional Resources Ltd. Full time

    A Private Client Paralegal / Legal Executive is required to join our team at Additional Resources Ltd. The ideal candidate will have experience in handling client instructions, Wills, and estate administration, and be able to work independently.About the RoleThis full-time position offers an excellent benefits package and a salary range of £23,000 -...


  • Brighton, Brighton and Hove, United Kingdom Better Days Recruitment Full time

    Job Title: Client Services ManagerEstimated Salary: £50,000 - £70,000 per annum.Job Description:We are looking for an experienced Client Services Manager to join our team at Better Days Recruitment. The successful candidate will be responsible for leading the client services team, developing and implementing effective client strategies, and ensuring...


  • Brighton, United Kingdom CV-Library Full time

    Poolhall Recruitment are recruiting for a remote client service manager who can commute to the London/ Brighton area on a monthly basis (1 day per month). Benefits: * Remote working * Quarterly social events * Flexi-time working * Membership in a health cashback scheme * Monthly £45 wellbeing allowance * Co-working fund * A...


  • Brighton, Brighton and Hove, United Kingdom Ashtons Hospital Pharmacy Services Limited Full time

    Job Title: Senior Executive OfficerWe are seeking a highly skilled and experienced Senior Executive Officer to join our team at Ashtons Hospital Pharmacy Services Limited. This is an exceptional opportunity for a motivated and organized individual to support the CEO in delivering high-priority projects and ensuring the overall productivity and efficiency of...


  • Brighton, Brighton and Hove, United Kingdom Hirebridge Full time

    We are seeking a highly skilled Client Services Representative to join our team at Sovos. As a key member of our compliance services team, you will be responsible for managing day-to-day client tax compliance needs.">Job Description:The Client Services Representative is responsible for delivering client services utilizing Sovos' Tax Information Reporting...

  • Client Service Lead

    7 days ago


    Brighton, Brighton and Hove, United Kingdom Better Days Recruitment Full time

    Job Title OverviewThe Client Service Lead role is designed for experienced professionals who can drive business growth through exceptional client service and relationship management.Responsibilities:Develop and implement effective client engagement strategies to maintain high levels of client satisfaction and loyalty.Lead cross-functional teams to deliver...


  • Brighton, Brighton and Hove, United Kingdom James Chase Full time

    Based in the UK, particularly in the South-East and London area, we are seeking an experienced Client Services Director to join our team at James Chase, a leading digital marketing agency with a strong focus on Paid Media and SEO. As a key member of our team, you will be responsible for developing and delivering strategies that drive client growth and...


  • Brighton, Brighton and Hove, United Kingdom Raymond George Consultancy Full time

    Job DescriptionWe are seeking a skilled Client Services Manager to join our team at Raymond George Consultancy. In this role, you will be responsible for managing a portfolio of clients, delivering exceptional service, and taking ownership of their needs.About the RoleThis is an excellent opportunity for someone who thrives on building meaningful...


  • Brighton, United Kingdom First Recruitment Services Limited Full time

    The Digital Marketing Executive is a full time role based in Brighton and offering hybrid working after the initial three month probation period. As a Digital Marketing Executive you will: - Work with the Digital Marketing Manager and external agencies to help devise, develop and implement the digital marketing strategy across social media and CRM - Keep...