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Customer Service Executive

4 months ago

Brighton, United Kingdom First Recruitment Services Full time

A great company in a fantastic central Brighton location are looking for a Customer Service Executive to join them. They offer a great range of benefits as listed below and as a company they offer a professional service to their clients and customers. The Brighton office is modern and vibrant and a great place to work.

The customer service role involves administration, customer service via phone calls, webchat and emails and working with multiple systems so excellent customer service skills, the ability to problem solve and being able to remain calm under pressure is key as well as having a good technical aptitude for databases and Microsoft Office.

As a Customer Service Executive you will:

* Work with customers on the phone and via email to help them use and understand the service and the data provided, working within set SLAs

* Handle general client queries and monitor and handle external and internal emails

* Place customer orders using multiple and sometimes complex systems

* Learn and maintain product and service knowledge

* Set up client accounts and provide support to new customers including quotations

* Promote existing and new products and services where required

Skills & experience required:

* Previous phone based customer service experience

* Good computer literacy and administration skills

* High attention to detail

Company benefits:

* Flexible working - hybrid with a minimum 2 days per week in the office

* 25 days holiday plus public holiday plus Birthday day off and option to buy or sell holiday

* Share incentive plan

* Pension scheme

* Life assurance scheme

* Income protection plan

* Comprehensive discounts at major retailers

* Wellbeing centre

* Access to free health and fitness classes and other perks

* Volunteer days

This is a full time permanent role paying £23,400 and working Monday to Friday 9am – 5.30pm.

Wild Recruitment Ltd T/A First Recruitment Services are acting as an Employment Agency in relation to this vacancy