Receptionist

3 weeks ago


StocktononTees, United Kingdom Jump 360 Stockton Full time

**About Jump 360 Stockton**

Jump 360 Stockton is a Fun filled Trampoline and Inflatable Park located in Stockton.

The reception is the hub of our business and we need friendly and confident individuals capable of running the day-to-day business and dealing with the general public. Reception is the first point of contact for our customers, so it is vital we deliver a friendly efficient customer service and create a warm welcoming atmosphere to all our customers.

**We will require any receptionists to be eventually cross trained on other departments such as café.**

**Tasks**:
Your responsibilities will include:

- Greeting and welcoming all customers
- Making sure our customers are happy with our services and answering any queries customers may have
- Using our tills and PDQ machines to take admission payments
- Checking in customers who have booked online, as well as moving amending bookings when required.
- Controlling our session/ wristband system
- Monitor customers entry and exit into the centre via our electronic gate system (ensuring no children are left on the premises unattended)
- Making Announcements on our tannoy system
- Making bookings (and taking payment) for Birthday Parties
- Answering / transferring calls to appropriate people around the business
- Ensuring the reception area is kept clean and tidy
- Help clean other areas of the centre, including conducting toilets checks throughout the day.

**Skills Needed**:

- Ability to work in a fast paced environment
- Good Communication and interpersonal skills at all levels
- Able to provide exceptional customer service
- Cash handling and basic I.T / till knowledge
- Professionalism and resilience
- Cleaning and administration knowledge
- Time Management
- Problem solving

**Experience**:
Work experience in reception or administration where customer service skills have been gained would be advantageous. Any experience in dealing with customers face to face or working in a fast paced environment would also be useful.

Starting wage meets national living/minimum wage.

**Job Types**: Part-time, Permanent
Part-time hours: 4-16 per week

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Application question(s):

- Are you available to work on Weekends and during School Holidays?

Work Location: One location


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