Receptionist

8 months ago


StocktononTees, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

General Duties Receiving patients, making appointments, dealing with patient queries, signposting, and consulting with members of the practice. Processing telephone requests for appointments, telephone queries, and ensuring callers are directed to the appropriate healthcare professional or external healthcare provider to address the patients' needs. Taking messages and passing on information. Initiating contact with and responding to requests from patients, other team members, associated healthcare agencies and providers.

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. Keeping the reception area, notice boards, leaflets, etc., tidy and presentable. Undertaking statutory and mandatory training as required. Assisting with the gathering of information re.

QOF, Audits, and Enhanced Service data, where required Processing repeat prescriptions in accordance with practice guidelines. Performing any other relevant and reasonable duties that may be requested by the Practice Manager, Reception Manager, or Partners. Other Delegated Duties This job description is not intended to be exhaustive - it may be changed after consultation with the post-holder. The employee shares with the employer the responsibility for review and modification of duties.


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