Client Administrator

2 weeks ago


Norwich, United Kingdom Farnell Clarke Full time

**JOB DESCRIPTION**

**ROLE**: Client Administrator

**REPORTING TO: Client Accountant**

**ROLE SUMMARY**: To undertake and support the Outsourcing Accounts Team with daily, weekly and monthly administrative tasks which enable the smooth and effective running of our business.

You ideally will have already gained experience within an office environment. Excellent software and communication skills are essential for this role client liaison and credit control experience would be advantageous.

**KEY RESPONSIBILITIES**

Business Services & Administration
- Organised and able to prioritise work to meet deadlines
- Credit Control
- Veification of new supplier bank details
- Internal checks on client Supplier Payments
- Maintaining systems and online records whilst handling confidential information in compliance with organisational procedures and data protection
- Liaising with logistics companies to book in customer orders
- Liaise with both the logistics company and clients re any queries on shortages, damages, returned stock
- Setup new clients with logistics companies
- Record sales orders on stock systems and/or excel
- Liaise with the client to ensure stock levels are maintained
- Help with stock transfers between warehouses
- Work with the accounts team to ensure orders are invoiced and communicate any credit notes that need to be raised
- Reviewing processes and providing suggestions for improvements, sharing administrative best-practice across the organisation

**Team**
- Communicate effectively with others in the team
- Work collaboratively with colleagues in order to meet the objectives of the business
- Contribute to team meetings and put forward ideas and feedback in order to improve ways of working
- Seeks and provides feedback in a timely manner

Competencies & Behaviours
- Promptly and efficiently completes work assignments
- Demonstrates understanding of the general environment in which the Organisation Operates
- Maintains confidentiality regarding sensitive information
- Takes advantage of learning opportunities provided (e.g. courses, feedback from supervisor or peers)
- Adapts to new ideas and initiatives relevant to own area of work.
- Raises compliance, ethical or other issues to protect the Organisation’s reputation and obligations
- Uses the company’s resources effectively
- Manages time well
- Displays a positive attitude in the face of ambiguity and change
- Is able to explain how own work relates to the work of the Organisation
- Expresses own opinion while remaining factual and respectful
- Understands and recognises the value of other points of view and ways of doing things
- Listens actively, considers people’s concerns and adjusts own behaviour in a helpful manner

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Norwich: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Norwich



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