Administrator & Driver for Enhanced Access &

1 day ago

Fleetwood, United Kingdom FCMS PDS Medical Full time

**FCMS (NW) Ltd JOB DESCRIPTION**

**Post**: Administrator/Driver for Enhanced Access & Community Services

**Reports to**: Service Delivery Coordinator

**Hours **37 hour per week. This role will involve some evening, weekend, and bank holiday working to support the operation of the service. Enhancements are included for weekends/Bank Holidays.

**Pay**: £10.30 per hour

**Requirements**: This post is for Administrator/ Driver position

**Accountable to**: Deputy Head of Urgent Care - Community Services

**Base**: Fleetwood Urgent Treatment Centre,

Fleetwood Health & Wellbeing Centre,

Dock Street,

Fleetwood, FY7 6HP

Our behaviours should be in line with our values which form part of our Company DNA:

- **Fun: People rarely succeed unless they are having fun. Happiness is healthy**:

- **Awesome: We aren’t here to be average, we’re here to be awesome**:

- **Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become**:

- **Brave: We challenge the norm. We have the courage to get the difficult jobs done**:

- **Oomph: We have natural oomph It’s infectious**:

- **Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity**

Our key expectations are:

- Self-awareness - Living authentically
- Adaptability
- Being ready to adjust depending on the situation
- Openness - What you see is what you get
- Positivity with a real sense of being able to strive for the impossible
- Generosity of spirit
- Everyday should be an opportunity to act with kindness
- Ability to have fun - Taking the role seriously, whilst being yourself

**Role**
- The post holder will help support and work as part of a small team providing a full administrative service to ensure the smooth running of the Enhanced Access and further Community Services.

**The post holder will**:

- Deliver weekly medical supplies to each of our 9 locations around Blackpool/Fylde and Wyre.
- Book into the service using the EMIS system
- Liaise with a range of health care professionals both internal and external
- Record information on IT systems, spreadsheets, paper records
- Telephone answering, photocopying, scanning
- Inputting data onto the computer systems
- Creating EMIS clinics and help with reporting
- Help collate patient feedback
- Adhoc administration duties that are required
- Cover adhoc reception shifts at one of the 9 locations if required
- Will be flexible for the needs of the service
- Will be able to prioritise workload and deliver required reports in a timely manner.
- Adhere to policies and procedures of the company and keep up to date with any changes

**Educational**
- To follow safe working practices and to comply at all times with local Safety Policies and Procedures
- To ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed
- Maintain good relationships with other members of the staff team across all disciplines
- Contribute to the identification of own training needs and participate in relevant in-service training
- To attend staff meetings as required

**Other Criteria**
- **A full UK Driving Licence held for a minimum 2 years**:

- **Over 25 years of age for driving company vehicles**

This Job Description will be periodically reviewed in light of developing work requirements. The individual in post will be expected to contribute towards that revision.

The Service Delivery Coordinator may also ask for other duties to be carried out to the benefit of the organisation.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

The post holder will be expected to attend any necessary courses that provide relevant training.
- The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role._

**PERSON SPECIFICATION**

**ESSENTIAL**

**DESIRABLE**

**EXPERIENCE**

IT literate

Experience of working in a customer facing / patient facing role

Experience of working as a receptionist/administrator in a health care setting

**SKILLS, KNOWLEDGE & COMPETENCIES**

Excellent interpersonal skills including verbal and written communication

Knowledge of EMIS clinical system

IT skills

Excellent organisational skills

Ability to think laterally, seeking opportunities for improvement

Competent, reliable and conscientious person who can work on their own initiative and has the ability to observe confidentiality

A full UK Driving Licence held for a minimum 2 years

Knowledge of Adastra system

**OTHER**
- Enthusiastic and positive
- Approachable
- Team Player
- Always aims for excelle

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