Housing Management Officer

3 weeks ago

Birmingham, United Kingdom St Basils Full time

**Job Title**: Housing Management Officer

**Reports to**: Youth Service Manager

**Salary**: Scale 5, Points 23-25, £21,420 - £22,820 per annum, pro rata

**Hours of work**: Part Time (22.5 hours per week)

**Key Responsibilities**:

- To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.
- To empower and show how to report repairs, keep property in an acceptable clean manner.
- To help maximize and retain young people’s income.
- To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.
- To enable young people to pay their rent and service charge.
- To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.
- To take responsibility for safeguarding the welfare of young people.
- To collect and record rent and other payments in line with financial procedures.
- To inform support staff of any support needs or concerns you may have identified for young people.
- To assist young people with benefit claims, including assisting with
- completion and submission of claim forms and making telephone calls.
- To be responsible for arranging and conducting young people’s admissions visits to the service and the induction of new residents.
- To support and assist young people to maintain their accommodation to an acceptable standard.
- To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.,
- To support any future initiatives to support young people and also the organisation to maximize income.
- To work closely with support staff to deal with any breached of tenure in line with procedure/policy.
- To be flexible by being available out of hours on a rota basis to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.
- To work as part of a team providing cover for colleagues as required (including emergency cover where necessary).
- To assist with induction of new staff, coaching and on the job training. Supervise and support volunteers, trainees and students as required by line manager.
- To ensure that the ICT system is fully utilised and embedded in every function of The Housing Management Service.
- To manage and report on all incidents at the scheme in line with incident procedures.
- To work closely with Allocations and Property Services Department to minimize rental loss.
- To work closely with the finance team and the centralized rent recovery team to enable action to be taken in a timely manner to claim appeal, challenge decision notices, etc.
- To collect and collate documentation for court activities.
- To ensure a service is delivered to multiple sites by travelling to the various locations.
- To support and encourage young people to undertake the St Basils life skills programme and to achieve the qualification.
- To encourage and motivate young people to engage with and sustain education, training, and employment opportunities.
- To support young peoples’ progress, working innovatively and flexibly to assist with any problems which may arise.
- To refer young people for opportunities in work experience and employment as appropriate
- Establish and develop links with training providers, employers, volunteering networks etc. in order to improve access to training opportunities for young people
- Identify and recommend additional resources and services appropriate to the client group
- Maintain accurate records of all young people action plans and progress
- To undertake holistic risk and needs assessments and to develop support and risk management plans.
- To support and encourage young people to develop positive family and other support networks.
- To prepare young people to take up and sustain settled accommodation and to continue to provide ongoing support to them.
- To be available to young people for regular support sessions and to respond to crises.
- To take responsibility for safeguarding the welfare of young people.
- To promote and facilitate the participation of young people in their individual support plans and in the management of the service.
- To facilitate young people’s access to, and take up of, other support services.
- To ensure benefit claims are made and maintained in order to maximise young people’s income.
- To organise and accompany young people to appointments as appropriate.
- To maintain accurate records e.g. support plans, day to day records.
- To be flexible by being available out of hours on a rota basis to offer information, advice, and guidance to colleagues and in crisis situations, provide emergency cover within your own Project.
- To work as part of a team, providing cover for colleagues as required by the line manager.
- As part of a team to assist in the preparation of accommodation, which will involve some cleaning duties.
- To ass

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