Customer Support Executive
4 weeks ago
Job Description: Raising support tickets to enable tracking and resolution of customer
requests
Investigating and resolving customer complaints then closing support tickets
Maintaining a database of customer information
Escalating inquiries to the appropriate team, when necessary
Checking product or service availability
Assisting customers with registration or account creation
Passing customer feedback onto the product or sales team to improve the organizations
offerings
interacting with customer in office and provide assistance
- Managing small amounts of inbound and outbound calls in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Meet personal/team qualitative and quantitative targets.
- General administration duties. The above list is not exhaustive, and other duties may be required from time to time in line with business requirements.
**Job Type**: Part-time
**Salary**: £11.00 per hour
Expected hours: No more than 5 per week
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you join as soon as possible?
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English and Preferably Italian Speaking (required)
Willingness to travel:
- 25% (required)
Work Location: In person
Reference ID: IR040721
Expected start date: 19/07/2021
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