Customer Support Executive
3 weeks ago
**Customer Support Executive (Complaints)**
**An exciting opportunity to join a Government supported organisation at their London HQ on a 3 month contract as Customer Support Executive.**
**3 month full time contract role**
**Immediate start available**
In this role you will:
Provide advice and guidance to customers
Investigate complaints and support complex cases
Investigate potential breaches
Manage your own caseload
About you:
Excellent interpersonal and communication skills
Ability to review and assess information within a prescribed framework
Flexible - able to adapt to new information and competing priorities
Ability to proactively and effectively manage own caseload
Excellent attention to detail and a enquiring mindset - ability to produce accurate, logical and high quality proof read documents, to agreed timescales
Ability to identify (and escalate if necessary) risks
Previous experience of working with a regulator or to regulatory standards (desirable)
Experience of using systems such as SharePoint and Salesforce (desirable)
A excellent and rare opportunity to join a Government supported organisation with a exciting and growing portfolio of work.
Immediate interview and start available
Fantastic team and central London offices
Hybrid working - optional
**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 3 months
**Salary**: £18.40 per hour
**Benefits**:
- Casual dress
- Company events
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- LONDON: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Work Location: One location
Reference ID: boradcastingcomplaintsexec
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