Customer Support Executive

3 weeks ago


London, United Kingdom Pink Worm Recruitment Full time

**Customer Support Executive (Complaints)**

**An exciting opportunity to join a Government supported organisation at their London HQ on a 3 month contract as Customer Support Executive.**

**3 month full time contract role**

**Immediate start available**

In this role you will:
Provide advice and guidance to customers

Investigate complaints and support complex cases

Investigate potential breaches

Manage your own caseload

About you:
Excellent interpersonal and communication skills

Ability to review and assess information within a prescribed framework

Flexible - able to adapt to new information and competing priorities

Ability to proactively and effectively manage own caseload

Excellent attention to detail and a enquiring mindset - ability to produce accurate, logical and high quality proof read documents, to agreed timescales

Ability to identify (and escalate if necessary) risks

Previous experience of working with a regulator or to regulatory standards (desirable)

Experience of using systems such as SharePoint and Salesforce (desirable)

A excellent and rare opportunity to join a Government supported organisation with a exciting and growing portfolio of work.

Immediate interview and start available

Fantastic team and central London offices

Hybrid working - optional

**Job Types**: Full-time, Temporary contract, Fixed term contract
Contract length: 3 months

**Salary**: £18.40 per hour

**Benefits**:

- Casual dress
- Company events
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- LONDON: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

Reference ID: boradcastingcomplaintsexec



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