Customer Support Executive

1 month ago


London, United Kingdom Hire Group Full time

Location: Central London

Title: Customer Support Executive

**Job Description**:
We are currently seeking a motivated and customer-oriented individual to join our team as a Customer Support Executive. As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to our clients.

**Responsibilities**:

- Troubleshoot and resolve customer issues in a timely and effective manner.
- Document all customer interactions and resolutions accurately in our system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Collaborate with other team members and departments to ensure customer needs are met.
- Identify opportunities for process improvement and suggest solutions.

**Requirements**:

- High school diploma or equivalent; some college coursework preferred.
- 1-2 years of experience in a customer support or related role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to think on your feet.
- A customer-first attitude and a commitment to providing exceptional service.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office and experience with customer support software preferred.

**Salary**: £20,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Flextime



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