Sales Office Assistant

6 months ago


Newmarket, United Kingdom Mr Fothergill’s Seeds Ltd Full time

Mr Fothergill’s has been sowing the joy of gardening across the world with our impressive, high
- quality seed ranges and equipment for over 44 years. Our products are found in most garden centres as well as big retailers and we also have a blossoming direct to consumer business. We believe that gardening provides not only a good-looking lawn but supports mental health, combats loneliness and is a great way of bringing people together. We have the pleasure of selling a wonderful, purposeful product.

As Sales Office Assistant you will support the dynamic Retail Sales team, working directly with retail customers and colleagues across the business to complete administrative tasks relating to the customer journey.

**In this role you will get to**
- Process retail customer orders, invoices and credits
- Use our internal systems to generate and distribute documents for customers and other business areas as required e.g. Delivery notes, e-billing and EPOS data, product data spreadsheets, out of stock cards, etc.
- Update and maintain accurate customer and product data
- Liaise with other business areas to ensure a smooth experience for our customers, providing feedback and escalating to the Sales Office Manager if necessary

**We’re looking for people who have **are results focused in ensuring delivery for our retail customers. You will have previous experience in performing administrative tasks on behalf of clients and demonstrate:

- Accurate data entry and administrative skills
- Personable and friendly communication skills
- Proactive confident approach to problem solving
- Proficiency in using systems - Word, Excel, Outlook and Teams

**Key Benefits**
- Private Health Cover
- Generous pension scheme
- Life Assurance Cover
- Employee discount
- Casual dress code
- 22 days holiday entitlement (increasing to 25 after 3 years’ service)

**Job Types**: Full-time, Permanent

Pay: £23,244.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Administration: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

Reference ID: SOCSA404


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