Practice Coordinator/admin

6 months ago

Southwark, United Kingdom Cleantech People Full time

**What's involved with this role**:
**Southwark RQ1227336**

**Hybrid working**

**Enhanced DBS disclosure required for this role.**

The Practice Coordinators will provide business support to support Social Workers, Team Managers, Service Manager and Head of Service in the day to day duties pertaining to the families we work with within the Safeguarding and Family Support (SFS) Service at Southwark Children's Services.

**Key Responsibilities**:

- Maintain systems and processes that enable the smooth running of the practice group, ensuring that work is coordinated across the team under the guidance of the Team Manager/Service Manager.
- Act as first point of contact for enquiries to the practice group, some of which maybe complex and/or contentious, from the members of the public, other staff and partner agencies. Deal sensitively with all queries, providing a suitable response where possible, and taking messages for members of the practice group or providing direction for another source of help.
- Actively contribute to weekly practice group meetings and update group members on relevant statistical information such as caseloads, reviews, health checks, timescales etc.
- Maintain systems for key statutory requirements for children as directed by the Team Manager/Service Manager, for example child protection visit, children review etc, ensuring that members of the practice group are aware of progress, issues and due dates in advance.
- Quality assure detail such as addresses, reports, minutes, actions and phone calls, to ensure recording is up to date, accurate and that timescales (statutory and internal) are met.
- Manage data and document management within the practice group (paper and electronic), including scanning, filing and distribution of documents. Utilise new technology to create efficient data management
- Support the induction, coaching and mentoring of new practice group members, including those on secondment or placement, to include the IT induction, administrative and financial procedures
- Arrange transport and other appointments for families, for example, children’s medicals as directed by members of the practice group
- Ensure diaries and appointments for the practice group are coordinated and accessible.
- Organise meetings and arrange venues for members of the practice group, implement systems to record follow up actions and alert members of deadlines and forthcoming appointments and meetings.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.**

**Qualifications**:

- 3 GCSE's, Grades A-C, or equivalent including English and Mathematics.

**Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Achieving a range of tasks whilst managing competing priorities
- Designing and implementing systems to co-ordinate work processes.
- Drafting correspondence and writing reports for a range of different audiences.
- Awareness of, and sensitivity to, the needs of vulnerable children and their families.
- Understanding of the role and responsibilities of the Children’s services function.
- Knowledge of financial systems and processes, including budget monitoring.

**Skills & Abilities**:

- Excellent communication skills including the ability to deal with people in a sensitive and appropriate manner.
- Understanding of best practice models within Social Work, with a commitment to the underlying principles of openness, transparency, leadership and accountability.
- Ability to understand and retain information about children’s cases including social work interventions and the roles of different agencies in meeting children’s needs.
- Ability analyse and evaluate performance information and present reports on key indicators.
- Ability to write clear and concise reports, including summarising information about children and families and drafting letters to members of the public and other agencies.
- Computer literacy and the necessary skills to maximise the potential of information management systems and produce good quality data in a variety

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