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Office Administrator

4 months ago

Nottingham, United Kingdom Trade Recruit Full time

**Office Administrator**

**Salary: £25,000 per annum - (depending on experience)**

**Location: Nottingham, Nottinghamshire**

**Office Hours: Mon-Fri / 8am-5pm**

We are now looking for a talented and experienced Office Manager (based in Nottingham) that shares the same vision as us.

The strength of the business lies in the quality of the people we work with.

We are well established, plumbing & heating firm. Our client have built a outstanding reputation within the community covering Nottingham and the surrounding areas. Supply everything from heating, plumbing, Boiler installs, repairs, and underfloor heating to name just a few.

You will be a key part of a small vibrant team, responsible managing all necessary daily tasks to enable a seamless experience for our large client portfolio. Ability to learn and implement new information quickly.

**The Rewards**:

- Competitive starting salary - £25,000 (Performance Bonus)
- Bonus scheme
- Company pension
- Career progression
- Work-life balance
- 22 days holiday
- Full Package to be discussed at interview

**The Role**:

- You will be the first point of contact for our new and existing customers looking to get a new boiler installed or have their boiler serviced.
- Working with information supplied by lead generation firms (Boiler Guide, Leads2Trade), social media and recommendations you will be responsible for setting up appointments for surveyors and engineers, sending links for photo surveys, keeping track of meetings.
- The management of the engineers’ diaries. You will be booking in client appointments and following up all jobs from until completion to ensure smooth operation.
- You will be using CRM software to track appointments and keep customer information updated
- The generation and dissemination of quotations, sales orders and invoicing.
- Data entry
- Lead Generation

**Skills**:

- Be fully competent on a computer and familiar MS Software
- Calm and confident telephone manner, approachable with the ability to build a rapport with a wide range of people.
- Be reliable and punctual
- Have previous experience in customer service and showcase excellent customer service skills
- Genuine passion to support clients with any questions, queries or concerns.
- Positive “can do” attitude.
- Sales background would be advantage
- Plumbing & Heating background would be advantage

**Job Types**: Full-time, Permanent

**Salary**: From £25,000.00 per year

**Benefits**:

- Company car
- Company events
- Company pension
- Free parking

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Performance bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Office Administrator: 3 years (preferred)
- Plumbing & Heating industry: 1 year (preferred)

Work authorisation:

- United Kingdom (preferred)

Work Location: On the road

Reference ID: MABA1